Evening Guest Relations - Part Time - Presbyterian Village North

Join Our Team!

Presbyterian Village North is currently hiring an Evening Guest Relations for our Independent Living facility.

Shift is Part Time/20 hours a week; 4:00 pm - 8:00 pm Monday - Friday. 

You also have the option to work multiple Reception desks throughout campus when available.  Great opportunity to pick up a few more hours!

Wonderful environment and strong teammate relationships!

401K is available after your 1st year.  Come grow with us.

With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.

These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

ESSENTIAL DUTIES:

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
• Schedule lunch appointments, meetings, dining reservations
• Organize and prioritize large volumes of phone calls, voice and postal mail, and determine levels of priority
• Sort and distribute mail, draft written responses or replies by phone or e-mail when necessary, respond to regularly occurring requests for information, and take messages and field/answer all routine and non-routine questions
• Act as a liaison with other departments and outside agencies, including high-level staff
• Answer phones within 3 rings, take messages and/or direct calls to appropriate party
• Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)

• Both sitting behind desk and frequent walking movement is required daily
• Assist residents with various needs (activity sign-ups, internet searches, along with other resident/resident family requests)
• Routine clerical duties; along with preparing outgoing mail (i.e. first class, return receipt, UPS, etc)
• Schedule guest suites and notify appropriate departments of resident items, fill out all paperwork for bill-outs
• Schedule resident’s appointments in accordance with established drive schedule/routine
• Report to the Department Director all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
• Maintain front office fax machine/copier machine; make sure all supplies are at appropriate stock levels
• Distribute faxes to appropriate person in a timely manner
• Other duties as assigned by Department Director

MINIMUM QUALIFICATIONS:

• High School graduate or GED
• 2 years’ experience on PBX or multi-line telephone systems
• Prefer front office experience, specifically interaction with customers
• Demonstrated proficiency in MS Office programs and any other applicable systems
• Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine
• Ability to comply with organizational and departmental safety policies and procedures
• Ability to perform work tasks within the Physical Demand Requirements 
• Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
• Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
• Ability to maintain the highest level of confidentiality