Evening Guest Services Lead - Seabrook Hospitality

Summary Description:

Seabrook Hospitality is seeking a dedicated and detail-oriented Evening Guest Services Lead to join our team. This position serves as the manager on duty during the late-evening shift, ensuring smooth operations and providing exceptional guest services. The ideal candidate will possess strong organizational skills, attention to detail, and a solid background in maintenance.

Job Duties and Responsibilities (Essential Functions):

• Perform night audit procedures, including running end-of-day processes and generating audit reports.
• Perform a combination of tasks to uphold customer service and certain administrative tasks
• Identify and address operational issues and inefficiencies.
• Ensure the safety and security of guests by assisting the safety team in responding to emergencies.
• Act as the manager on duty, overseeing hotel operations during the overnight shift.
• Respond to maintenance emergencies and troubleshoot minor repairs.
• Coordinate with the maintenance team for larger repairs and projects.
• Ensure compliance with all safety and security policies and regulations
• Handling guest requests and concerns , directing other employees or departments accordingly
• Prepare and distribute daily reports to management.
• Conduct end-of-day reconciliations and ensure financial data integrity.
• Assist with inventory management and ordering supplies.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

• Excellent customer service, strong verbal communications skills and follow-through abilities
• Capable of working independently while maintaining a high level of performance
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing

Qualifications:

• High School Diploma or relevant experience.
• 1-3 years experience in hospitality, property management or like experience and a demonstrated ability to perform the essential job functions preferred.
• Valid driver's license and clean driving record.
• Flexibility to work weekends, holidays, and evenings as needed.
• Must be willing to work between 3:00 PM and 1:00 AM.
• All candidates must pass a background check prior to employment.

Physical Requirements (including but not limited to):

• May be required to stand for extended periods and perform physically demanding tasks.
• Required to regularly communicate with others and exchange accurate information.
• Able to operate a computer and other office productivity equipment.
• Frequently move up to 50 pounds and occasionally move up to 100 pounds.
• Ability to work within varying temperatures indoors to outdoors; moving between buildings and working around moving equipment/machines

Hourly Rate: $20-22 per hour

Employment Status: Full-Time

Seabrook Offers

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
• 10 days (80 hours) earned with up to 2 years of service.
• 15 days (120 hours) earned up on completing 2-4 years of service.
• 20 days (160 hours) earned upon completing 5-8 years of service.
• 25 days (200 hours) earned upon completing 9+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.