Evening - Guest Services Representative - Still Waters Resort

Position: Evening Resort Front Desk - Guest Services Representative

Location: Still Waters Lakefront Resort

Step into a world where your work feels like home! For 45 years, Still Waters Resort has been more than just a destination; it's a family-owned haven where memories are made and dreams come true for families and visitors alike. We are on the lookout for an enthusiastic Evening Resort Front Desk - Guest Services Representative to be the heart and soul of our guests' experience. Are you a shining star that excels in providing exceptional guest experiences? If so, we would love to hear from you. We offer top notch benefits, aggressive pay and bonus and a family atmosphere that allows you to thrive.

Why Still Waters Resort?

• A Legacy of Hospitality: Be part of a 45-year legacy where each team member is valued like family.
• Stunning Environment: Work in a fun, lakeside setting that guests and staff alike fall in love with.
• Growth & Community: Join a team where growth is nurtured, and every voice matters.

Your Role: The Welcoming Face of Still Waters at the Front Desk

• Create First Impressions: Greet guests with a warm smile and provide a seamless check-in experience.
• Be the Go-To Expert: Offer information about our resort rooms, rates, and amenities, making each guest feel special and welcomed.
• Handle Reservations with Finesse: Manage phone and online bookings with precision and care.
• Resolve with Empathy: Address guest concerns with a professional and understanding approach.
• Collaborate for Excellence: Work closely with our housekeeping and maintenance teams to ensure guest rooms are pristine, inviting and well kept.
• Upsell with Insight: Intuitively recommend additional services and room types that enhance the experience of our guests' stay.

Who we are looking for:

• A People Person: Your passion for customer service shines in every interaction. From the first reservation call to checking in with you at the front desk.
• Experienced and Knowledgeable: Familiarity with hotel and resort operations, including front desk, customer service and reservations.
• A Problem Solver: You tackle challenges head-on with a positive attitude and a smile.
• Organized & Efficient: Your attention to detail ensures operations run smoothly.
• Team Player: You play well with others and enjoy achieving success with your co-workers.

Our Promise to You:

• A Supportive Family: We support each other like family, because that's what we are.
• Competitive Benefits: We value your hard work and offer a package to reflect that with outstanding benefits.
• A Place to Grow: Opportunities to learn, grow, and thrive in your career with us.

Are You Ready? If you're eager to be part of a family that's been creating joy for over 45 years, we can't wait to welcome you! Your role at Still Waters Resort isn't just a job - it's being part of a legacy and the family.

Apply Now and embark on a journey where your passion for hospitality is celebrated every day! We cannot wait to meet you!