Event Host - BEAT THE BOMB

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Philadelphia Location

Located in the heart of Center City Philadelphia, this will be the Company's 4th location, opening in Fall 2024. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 5 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups.

Essential Duties & Responsibilities:

The Event Host plays a crucial role in crafting a unique and memorable experience for Beat The Bomb's guest. The ideal candidate will possess exceptional guest service skills, a friendly demeanor, and a passion for creating memorable experiences for our guests. As a key member of our event staff, you will be responsible for delivering top-notch food and beverage service during pre-planned events.

Key Responsibilities

• Food & Beverage Safety: Follow all safety and sanitation procedures per the health department and responsible alcohol service guidelines
• Menu knowledge: Engage with guests, answer questions about menu items, and accommodate dietary restrictions with enthusiasm and knowledge.
• Cleanliness and restock: Keeping the Beer garden, Event area(s), Game Bay table(s), and seating areas clean and tidy. Restocking all essential supplies as necessary and ready for use
• Order Taking and Payment Processing: Using Toast POS handhelds and POS terminals for order taking, preparing bills and collecting payment
• Communication: Cooperating with kitchen staff and following customer service guidelines.
• Technical ability: Ability to understand and utilize Toast POS system and basic troubleshooting for our Game Bay operations
• Guest Service: Provide outstanding guest service by greeting guests warmly and attending to their needs throughout the event.
• Event Preparations: Set up and break down event spaces, including arranging tables, chairs, and dining equipment as per event specifications.
• Responsibilities: Serve food and beverages in a timely and professional manner, ensuring all items are presented attractively.
• Teamwork: Collaborate with kitchen staff and event coordinators to ensure smooth service and timely delivery of food and drinks.
• Guest Relations: Working in collaboration with Shift Supervisors and Managers, assist with guest inquiries and resolve any issues promptly and professionally to ensure guest satisfaction.
• Training and Development: Assist in the training and mentoring of new staff members as needed.

The Ideal Event Host

• Embodies Beat The Bomb's Values:
  • Bring Positivity
  • Take Responsibility
  • Build The Future
  • CREATE THE FUN
  • Ability to multitask and work effectively in a fast-paced environment.
• Required to be Responsible Alcohol service certified through a nationally recognized company such as ServSafe, TIPS, etc.
• Communicates effectively while providing impeccable service to each and every guest. Is friendly, outgoing, and inclusive.
• Loves people! They thrive when engaging with others... both teammates and guests alike! Strong interpersonal and communication skills with a friendly and positive attitude.
• The ultimate teammate - they are ready to jump in and help wherever and whenever necessary! A team player who can work collaboratively with diverse groups.
• Remains calm when faced with external pressures
• Is a weekend warrior! Flexibility to work evenings, weekends, and holidays as needed.
• Does not mind physical activity... This will be a position where you are constantly on your feet and in motion. Ability to lift up to 50 lbs.
• Previous experience in food service, hospitality, or event hosting is preferred.
• Knowledge of food and beverage service standards is a plus.
  

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!