Event Security - Oak View Group
Baltimore, MD 21201
About the Job
Overview:
A member of the Event Security Team reports directly to the Director of Security. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential
This role will pay an hourly wage of $22.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Please keep job posted until 12.31.2024Responsibilities:
Essential Functions and Responsibilities
- Provide exceptional customer service to all guests.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, secure areas of the arena and check/monitor credentials.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed the guests’ expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers/supervisors.
- Follow all incident procedure protocols and documentation when necessary.
- Other duties as assigned.
Required Experience & Qualifications:
- To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Extensive time spent with moderate to loud noises.
- Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
- Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
- Exposure to flashing lights
Source : Oak View Group