Event Security Operations Manager - AT&T Stadium - Whelan Security

Join the BEST Crowd Management Team as an Event Security Operations Manager!

Job Title: Event Security Operations Manager
Location: Arlington, Texas
Compensation: $65,000 - $70,000 / year
Benefits: Medical, Dental, Vision, 401K, EAP

Do you have previous stadium, arena, or events experience? If so, we want you!

Job Summary:
As the Event Security Operations Manager at AT&T Stadium, you’ll be at the forefront of ensuring smooth and secure event operations. Under the direction of the General Manager, you’ll lead a team to achieve optimal efficiency and maximize profits. Your role will involve coaching and training the security operations workforce to enhance their skills and performance.

Essential Duties and Responsibilities:

• Operational Excellence: Ensure all event day security operations run smoothly, including recruiting, hiring, security licensing, training, scheduling, and administrative tasks.
• Financial Management: Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and timely collections.
• Strategic Planning: Suggest operational strategies to improve execution and add value in a cost-effective manner.
• Communication: Effectively communicate goals to the game-day security team and maintain accurate records for internal and external reports.
• Customer Satisfaction: Proactively seek feedback from customers and meet with them regularly to ensure their needs are met.
• Team Leadership: Supervise and coach subordinates, maintaining morale and productivity. Recruit and train team members as needed.
• Payroll and Scheduling: Ensure accurate and timely completion of payroll records and staff scheduling.
• Event Management: Oversee 3-5 private events per day, 40 major events per year, and deployments of up to 600 game day security personnel.
• Budget Adherence: Manage budgets, including overtime, labor percentages, profit rate, and revenue.
• Availability: Be on-call during weekends and evenings as needed, with up to 25% travel required.
• Additional Duties: Perform other responsibilities as required.

Minimum Qualifications:

• Valid Driver’s License
• Management Skills: Excellent management and leadership skills.
• Customer Focus: Maintain awareness and meet the needs of internal and external customers.
• Communication: Excellent oral and written communication skills.
• Leadership Orientation: Act as a role model, guide, and mentor within the Operations Department.
• Initiative: Engage in proactive behavior and seek new project opportunities.
• Adaptability: Respond effectively to changes in situations or information.
• Education: Bachelor’s degree in a related field or equivalent experience.
• Experience: Previous operations, service, or project management experience in event staffing, security, sports management, or athletics industries.

Physical and Mental Demands:

• Frequent sitting, standing, walking, talking, or hearing.
• Occasional climbing, stooping, bending, or reaching above shoulders.
• Work in confined spaces and various outdoor weather conditions.
• Occasionally lift, push, or pull up to 25 pounds.
• Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Working Environment:

• Office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment. Reasonable accommodations can be made for individuals with disabilities.

Why Work at BEST Crowd Management?

• Exciting Environment: Be part of the action at AT&T Stadium, home to some of the biggest events in sports and entertainment.
• Career Growth: Opportunities for professional development and career advancement.
• Team Spirit: Join a supportive and collaborative team that values each member’s contributions.
• Impactful Work: Play a crucial role in ensuring the safety and enjoyment of event attendees.
• Comprehensive Benefits: Enjoy medical, dental, vision, 401K, and EAP benefits.

Ready to take your career to the next level? Join BEST Crowd Management and be part of a dynamic team that ensures every event is a success! Apply now and let’s make great things happen together!

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.