Event Service Manager at Chenega Corporation

Overview

CHENEGA MISSION OPERATIONS, LLC

Atlanta, GA

The Event Services Manager assists the Project Manager and the Conference Planning Managers with logistical coordination & implementation for all events held at the Chamblee Center at the Centers for Disease Control and Prevention (CDC).

Responsibilities

• Train and manage Event Services Coordinators.
• Oversees all aspects of events,
  • Set-up and breakdown,
  • Oversees logistical details for each event, handling onsite caterers, greeting clients, and guest assistance.
• The Event Services Manager ensures that internal and external client needs are addressed in an efficient and professional manner.
• Work directly onsite with all clients/customers to implement all logistical components for their meetings, conferences, and/or events with the highest level of excellence.
• Provide room set-up and logistical recommendations to conference planning managers in an effort to improve/enhance the customer/client specifications.
• Design and implement training programs to ensure that all Event Services Coordinators have knowledge of their daily job functions, equipment operation, safety awareness, and CFM/CDC policies and procedures.
• Complete knowledge of meeting rooms’ layout, set-ups and capacities, audio-visual capabilities, and property floor plan.
• Manage and maintain all conference services inventory including both consumable and non-consumable items.
• Maintain linen inventory par levels to provide an uninterrupted supply of neat, pressed, and clean table linens from third party vendor.
• Manage employee uniform program;
  • Work directly with uniform company to ensure high level of service is maintained.
  • Handle ordering uniforms for all new hires.
• Complete knowledge of approved caterers; Assist caterers onsite, provide tables and linens; Familiarize caterers with existing supplies and equipment available to them;
• Ensure caterer compliance with CDC and Chamblee policies/procedure. Establish and maintain a list of CDC-approved catering companies that meet the required health standards.
• Take guidance and direction from the Project Manager for various assignments.
• Prepare reports as needed by collecting, analyzing, and summarizing information.
• Confirm that all daily checklists are completed and reviewed for conference set-up staff.
• Participation in Quality Assurance Programs that include daily inspections and reviews to address areas in need of improvement (tables, chairs, airwalls, etc.).
• Work closely with all involved operating departments (other contractors and CDC Full Time staff) to ensure a seamless guest experience.
• Train with the Building Evacuation Leader on duties to be the Building Evacuation Floor Coordinator for the CFM team. Must display a working knowledge of the emergency procedures so that employees and guest safety will be ensured.
• Assist in providing alternative approaches and better ways to meet client demands while staying within property guidelines as needed.
• May assist in or contribute to the planning, coordination, development, and implementation of long-range goals and objectives
• Walk meeting rooms frequently to ensure proper set-ups.
• Demonstrate team-building experience and lead by example.
• Create courteous, friendly, professional work environment.
• Manage staff of Event Services Coordinators.
• Prioritize workload and delegate the appropriate work to meet the needs of the client/event.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent as a minimum.
• Minimum five (5) years’ experience in event services support and training.

Knowledge, Skills, and Abilities

• Possess communication and listening skills.
• Ability to ensure building is operated and maintained at a superior level.
• Ability to creating an environment and atmosphere of excellence and graciousness.
• Proficient with the Microsoft Suite.
• Possess written and verbal communication skills
• Possess interpersonal and customer service skills

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Any estimated salary provided by this job board may not align with Chenega's compensation program. Please apply to connect with a recruiter who can provide more details