Event Services Program Manager - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Event Services Program Manager will play a key role with the Meetings & Events team and Event Services. In this role you will manage a team of Event Services Specialists delivering customer-facing services that drive efficiencies for seamless workflow processes and the continued adoption of the Meetings & Events program globally. 

As an ideal candidate you thrive in a fast-paced and constantly evolving environment. You are highly consultative and collaborative, with the ability to manage a team to ensure objectives are met and navigate escalations to ensure customer expectations are exceeded. 

Key Responsibilities

• Team Management:
  • Oversee the global Event Services/Intake team across, ensure direction and training for the highest level of customer service with an experience focus
  • Motivate a team built around collaboration, clear and consistent communication, continuous improvement, and respect
  • Conduct regular performance evaluations and provide constructive feedback to support professional growth
  • Escalation point for Event Services team to identify and solution with a customer obsessed focus for a much-improved experience
  • Drive team utilization of event technologies, as well as document management and communication tools
• Customer Escalations:
  • Provide strategic consultation and guidance for complex requests to ensure service delivery and excellent customer experiences
  • Service as the first point of contact for customer escalations and concerns related to the securing event services.
• Process Improvement
  • Support global operating procedures, document process, and provide recommendations for continuous process improvements
  • Establish relationships and cross-collaborate with key internal teams
  • Develop and maintain standard operating procedures (SOPs) for event services operations
• Provide key input for data and reporting
• Collaborate with event service vendors to ensure seamless integration of their services into Amazon’s event management process.
• Immersion in company culture for application and example
• Support overall Travel and Events organization goals, initiatives, and strategy
• Perform additional job duties as requested

Basic Qualifications

• 2-4 years college degree or 4-6 years of equivalent work experience
• Minimum 4 years of experience working in meetings/events industry
• Minimum of 2 years of people management or supervisory experience
• User experience with common Meeting Management systems and tools
• Self-motivated, flexible, and adaptable
• Customer obsessed and process driven
• Excellent organizational skills, adept at managing time and establishing priorities
• Excellent leadership, communication, and interpersonal communications skills
• Excellent computer skills in all Microsoft Office Suite applications
• Experience in handling customer escalations and resolving complex issues

Preferred Qualifications

• Meeting & Event or Hospitality industry experience
• Knowledge of Meeting and Event technology tools highly valued
• Experience or knowledge of the Travel industry
• Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired
• International Meeting & Event experience valued
• CMP (certified meeting professional) or other industry certification valued
• Computer proficiency in Smartsheet, Quip and Visio desirable
• Strong problem-solving and decision-making abilities.
• Proficient in project management methodologies and tools.

Estimated total compensation range for this position is:

81,600.00 – 118,300.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable.  The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Arlington, VA, Nashville, TN

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.