Event Services Technical Coordinator - Western Washington University

Event Services Technical Coordinator Apply now (https://secure.dc4.pageuppeople.com/apply/793/gateway/default.aspx?c=apply&lJobID=501940&lJobSourceTypeID=796&sLanguage=en-us) Work type: Permanent Full Time Location: Bellingham, WA Categories: Enrollment & Student Services Position TitleEvent Services Technical Coordinator About the University Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties. About the Department The Viking Union supportsWestern's mission (https://president.wwu.edu/mission-strategic-plan) , which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity. The Viking Union connects a dynamic and diverse campus community, providing welcoming, supportive spaces, services, events, and activities that advance engagement in leadership, service, adventure and celebration. About the PositionThe Event Services Technical Coordinator leads and supervises the Event Tech Crew in delivery of technical resources that support special events and meetings at the Viking Union and other venues at WWU. This includes the setup and operation of audio and visual equipment for a wide variety of events including conferences, dinners, concerts, lectures, cultural performances, and more. The position manages, purchases, and ensures a well-maintained inventory of portable and installed equipment for Viking Union Facilities. The position supervises 12-14 student employees (including the Tech Crew Lead) duties include: hiring, training, evaluations, and providing documentation for proper technology use. The position provides assistance in the planning of logistics and service delivery for special events throughout Westerns Campus and for Western Special Events held at off campus locations. JOB DUTIES 30% Event Technical Services + Responsible for quality of Technical Services provided by Tech Crew at events. + Review technical requirements for events and coordinates the delivery of the setup and operation of technical equipment for event planners. + Obtains and maintains certifications in professional audio and video delivery such as AVIXA CTS and CTS-I certifications. + Maintain and operate an inventory of sound, lighting, video, and power distribution equipment for the Viking Union. + Research additional equipment needs for events or in room audio-visual equipment, working with VU IT. Orders new equipment, installs, and trains employees on use. + Develops scope of work and quotes for technical support required for events, as assigned by Event Services Manager. + Support the Event Service Manager in the planning and logistics in delivering services for special events. + Efficiently troubleshoots and supports crew members with any technical issues at events. + May be required to work at high profile special events to ensure quality of delivery, as assigned by Event Services Manager. 20% Daily Event Support + Provide daily event support for meetings and video conferences in the Viking Union. + Troubleshoot and resolve issues clientele face when operating audio visual equipment. + Maintain, replace, and install in-room audio visual equipment. + Produce and maintain instructions for self-service audio-visual equipment. + Provide technical services for indoor and outdoor events, in traditional and non-traditional venues to on campus and off campus clients. 15% Event Services Operations + Meet with clients and guides them through the planning, logistics and delivery of all technical aspects of event services, as requested. + Design and specify new portable and installed audio, video, and event lighting systems that support event spaces and service delivery. + Calculate billing and charges, input event technical charges into event software for monthly invoicing as completed by the Event Services Manager. + Support other event logistics as assigned. 30% Supervision of Tech Crew + Implement hiring process for student employees, leading search committee and aiding in selection. + Supervise 12-14 student employees providing training, guidance, and evaluation of work using student competency areas. + Lead weekly Tech Crew staff meetings. + Set weekly schedule for student technicians in the set up and operation of audio and visual equipment and power distribution for events and meetings. + Provide training to student technicians that develop professional skills to independently and safely set up and provide sound and lighting reinforcement for events. + Create and maintain documentation for student employees on the proper operation of equipment. + Develop training and educational opportunities to ensure quality service delivery and professional development of student employees in event services and evaluate progress. + Mentor and provide developmental guidance for student employees and event programmers in the complex nature of logistics, risk assessment, and policy compliance associated with event planning. 5% Software and Technology + Maintain an appropriate knowledge of audio and visual equipment and can select appropriate systems and accessories needed to produce a wide variety of events. + Use event management software to track reservations, record event details and produce reports. + Use advanced features of event management software to generate custom reports, refine department workflow, and collect specific information about events; this supports other space approvers across campus beyond just the Viking Union. + Use specialized software for creating building floorplans and two-dimensional diagrams to support event planning. + Demonstrate competency in Microsoft Office products for communication and distribution of event information. + Act as a software administrator in event management software. Required Qualifications + High School Diploma or equivalent. + 3 years of experience setting up and operating AV equipment for various events performing multiple event technical operation roles including Front of House, Monitor Engineer, Stagehand, Lighting Designer, etc. + Demonstrated well rounded experiences working effectively in highly diverse and inclusive environments, with a commitment to foster and promote an environment of accessibility, diversity, equity, and inclusion (ADEI). + Demonstrated capacity to train and teach others in the operations of AV equipment. + Demonstrated experience communicating effectively and professionally, including written and interpersonal. + Experience providing welcoming, informative, and inclusive customer service to diverse populations. + Experience effectively problem solving/troubleshooting audio-visual related problems. + Flexibility to work outside of traditional business hours as necessary for meetings and events. + Ability to lift, push, and pull 50 lbs. Preferred Qualifications + Possess certification in AVIXA CTS (Must obtain certification within one year of employment) and CTS-I (Must obtain certifications within two years of employment). + Experience providing Lead or Supervision over other employees. + Experience with setting up temporary power distribution systems in indoor and outdoor environments. + Experience with designing and installing permanent audio-visual systems including projectors, speakers, microphones and cameras. Must complete the Extron Control Specialist program and the AV Associate training within one year of employment. + Familiarity with the DMX512 lighting protocol. Conditions of EmploymentAll employees must comply with our Immunization policies, includingProof of Rubeola Measles Immunity (https://policy.wwu.edu/POL-U1300.01-Requiring-Proof-Of-Rubeola-Measles-Immunity) within 60-days of hire. Please reach out toHR@wwu.eduif you need information regarding medical or religious exemption and applicable accommodations. Salary $4,385 - $5,898/month depending on qualifications and experience. Benefits InformationBenefits Overview for Classified Positions (https://hr.wwu.edu/files/2022-01/Benefits%20-%20Classified%20Staff%20%281%29.pdf) Bargaining UnitThis position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU. Application Instructions This Application requires 3 parts: 1. PageUp Application (includes 3 references) 2. Cover Letter 3. Resume Application materials should directly address your experience related to the position responsibilities and to each required qualification and any preferred qualifications. Closing Date NotesPosition closes 10/06/2024 at 11:55 pm. Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation (https://policy.wwu.edu/POL-U1600.02-Prohibiting-Discrimination-Based-on-A-Protected-Class-Interim) . Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services (https://hr.wwu.edu/disability-accommodations) , 360.650.3751 or 711 (Washington Relay). Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services atvpsa.office@wwu.edu. The report can be found at:Annual Security and Fire Safety Report (https://vpess.wwu.edu/files/docs/ASRCleryreport.pdf) . All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes asexual misconduct background check (https://hr.wwu.edu/sexual-misconduct-background-checks) . Job no: 501940 Advertised: Sep 13 2024 09:00 Pacific Daylight Time Applications close: Oct 06 2024 23:55 Pacific Daylight Time