Event Set Up Tech - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Experience Services Meeting and Event Setup Technician handles the setup and breakdown of meeting and event spaces at the client site. This role generally reports into the Events and Marketing Manager at the event site but may take direction from other members of the events team. This role is client facing and will regularly serve as one of the onsite contacts for event hosts during event execution, so the technician must be able to exhibit a thorough understanding of property/event space SOPs, practice swift troubleshooting, and possess clear communication skills while providing a calm and high-touch hospitality focused service. This position is required to have a flexible schedule based on event needs, often including evenings, nights, and weekends.

Key Responsibilities

· Ensures that meeting and event spaces are maintained in a clean and efficient manner, well stocked and ready pre-event, during event, and when resetting rooms.

· Handles set-up, breakdown, refreshing and resetting for all meeting and event spaces (tables, chairs, dancefloor, stage, room supplies, etc).

· Assist with coordinating activities of onsite meeting and events with events team, property departments, guests, and vendors.

· Operational knowledge of locations, functions, and proper usage of relevant equipment within the meeting and event spaces.

· Maintain inventory, suggest repair, storage or replacement of equipment.

· Be present in event space during high-activity times (vendor load-in, guest arrival/departure, meal serving, etc.) to answer questions and offer assistance swiftly.

· Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service.

· Collaborate with other service providers who support the meeting and event space (audio visual, catering, security, facilities, janitorial, and equipment providers).

· Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded.

· Work with clients at all levels of an organization, including brides/grooms, family members, executives, etc.

· Assist the meeting and event coordinator/s with activities of onsite meetings and events, scheduling, catering set-ups as well as light janitorial support as needed in-the-moment.

· Follow safety rules and safe working practices.

· Performs all job responsibilities with initiative, integrity, and good judgement.

· Performs other related duties as assigned.

Qualifications

· High School diploma or equivalent.

· 2+ years’ experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups, for both social and corporate events.

· Exceptional customer service skills with a passion for hospitality.

· Must have basic computer skills (Microsoft office suite, Outlook).

· The ability to learn and carry out basic operational skills for Audio Visual equipment.

· Strong communication and interpersonal skills.

· Solution-oriented

· Adept in diffusing high-stress situations and kind complaint handling to ensure guests leave happy.

· Strong attention to detail, ability to complete work accurately and efficiently.

· Must be able stand/walk and lift up to 50 pounds and up to 75 pounds with assistance long periods of time.

· Ability to work independently with little supervision.

· Excellent service and teamwork skills; shows respect when dealing with customers and team members.

Location:

On-site –Downers Grove, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.