Events Operations Manager - NY + Brooklyn - Happier People Management

We are looking for a Events Operations Manager who will successfully execute all types of banquet events both large and small, requiring great communication & planning skills. Manage Banquet service staff to ensure consistently flawless service to our clients and guests. Job requires the ability to multi task and a high level of attention to detail.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.

Responsibilities:

Hire, train, supervise, and participate in activities of banquet team including counseling, discipline, training and direction.

Create assignment sheets for staff on each event, detailing specific duties.

Perform pre-event meetings with Event Captains and Service staff to ensure setup, timing and menu knowledge. Oversees Service staff through duration of event.

Oversee day-of event needs for corporate and social events including vendor coordination, timing and client interface.

Meet with social clients 6-8 weeks prior to guide their menu selection, timeline development and floor plan layout.

Maintain communication with various departments to ensure all teams are up to speed on most relevant information by creating BEOs, floor plans and conveying changes. Present social event details to department heads in BEO Meeting.

Run and manage assigned events, including meeting with social clients 6-8 weeks prior to event to detail timing, floor plan and guide menu selections.

Main contact point for Sales Managers during BEO Meeting, coordinating all event day operations, managing flow of event from beginning to end.

Serve as liaison between Sales Manager and all operations departments and work in collaboration with each other to ensure a successful event.

Design floor plans for various types of set-ups.

Perform various administrative functions, including payroll, maintaining team member files, incentive programs, staff manuals, staff uniforms and jackets

Conduct server training classes including new hire server training, annual server retraining and TIPS training.

Special projects and assignments for continuous improvement.

Travel, as necessary, to different properties/venues

Keep work area clean and well organized

Attend and participate in all scheduled meetings and training sessions.

Perform all reasonable requests by the management team

Requirements

Position Qualifications include:

Additional Skills

Physical Requirements:

Benefits

Team Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Training & Development
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.

The base pay range for this position is a salary range of $100,000 - $120,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.