Exam Room Assistant - Urgent Pet Care

Urgent Pet Care, with 2 locations in the Omaha/Papillion area is an AAHA accredited, growth - oriented, urgent care clinic that is making a difference in the lives of our patients, clients, and team members. Our trained technicians, assistants, and client care individuals are dedicated to the mission and values that make us stand out in the community. We value new ideas, thoughts, and comments about current business procedures and future endeavors will continue to help us improve and grow our company.

Job duties include, but are not limited to:

The exam room assistant is a Patient advocate, a hard worker who is self-motivated, able to multi-task, handles stress well, and is aware of the bigger picture. Under the general supervision of a Veterinarian(s), the exam room Assistant helps decide on the best medicine and treatment for Patients. The exam room Assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience by treating each Client and Patient with the upmost compassion and respect.

DUTIES AND RESPONSIBILITIES: 

• Able to communicate/coordinate/prioritize exam rooms and hospital flow with and for the Doctor
• Demonstrate the ability to accurately and legally record findings/history in Patient’s medical chart
• Knowledgeable about infectious diseases of the dog and cat
• Knowledgeable about zoonotic disease
• Effectively present treatment plans, relating treatments to symptoms
• Exhibit professionalism (dress code, presentation, verbiage) and appropriate exam room etiquette
• Able to communicate with and to treat all Patients, visitors, Clients, doctors, and coworkers with courtesy, respect, and concern
• Effectively diffuse emotionally charged situations and promote cooperation from the Client to successfully provide treatment for the Patient
• Maintain Client confidentiality
• Able to discuss financial obligations with Clients and discuss payment options
• Able to help Clients with euthanasia discussion and cremation options

Veterinary experience preferred, but not required

• Ensure that all actions and interactions are consistently in alignment with UPC Core Values and “Behaviors in Action” (See Employee Handbook.)
• Maintain a high level of professionalism at all times
• Manage time and tasks appropriately and remain flexible with assigned duties
• Good oral and written communication skills
• Abide by all safety policies and foster a safe working environment
• Abide by all company policies and procedures and adapt to changes in those policies and procedures as needed
• Strong attention to detail and problem solving
• Good attendance
• Make decisions confidently and effectively
• Attend monthly staff meetings
• Must be able to work energetically for an entire shift sometimes exceeding 9-10 hours per day (Shift does not end until all duties are completed.)

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.