Exceptions Specialist- HOA - Banc of California

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

This experienced banking professional will be responsible for providing decisions on various banking exception reports and activities within daily deadlines.  This will include performing client outreach via phone, email or in-house applications to obtain client pay decisions to update reports and resolve various posting discrepancies.  This specialist will be expected to influence customers to provide recommendations in a timely manner but still be client centric in conversations.

This banking professional will work with internal bank partners to solve exceptions for checks, ACH, wires and other banking payment systems.  The Exceptions Specialist will need to provide analysis and recommendations to minimize all exceptions received from internal or external partners.  The assigned responsibilities require the employee to be a problem solver with identifying root cause on exceptions to lower exposure to the Bank and escalate to management with recommendations.

• Completing Non-Post report daily
• Completing Large items review daily
• Completing Non sufficient funds/Overdraft report daily
• Fraud intake support and resolution
• Primary contact for outbound and inbound wire discrepancies and research
• Resolving return mail exceptions
• Resolving invalid account non-post daily
• Resolving stop payment suspect report exceptions
• Resolving Verification of Deposit exceptions for unauthorized signers
• Any exception items that require client outreach provided via internal partners
• Clearing general ledger accounts
• Working with internal partners from incoming disputes from other financial institutions
• Reviewing chargeback journal and communicating exceptions to Sales
• Dormant notice exceptions
• Phone outreach to clients for exception items
• Perform other duties as assigned

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
• Able to complete work daily under tight deadlines
• Branch teller skills
• Great multi-tasker
• Ability to communicate appropriately and effectively with all members of the organization
• Highly self-motivated and ability to work independently
• Proven analytical, evaluative, and problem-solving abilities
• Ability to handle multiple projects and work in a collaborative setting
• Amazing interpersonal skills and team player
• Great influencing others
• Excellent written and verbal communication skills
• Strong proficiency with MS Office suite required (MS Word, Excel and Powerpoint)
• Has had bank delegated authority limits in previous banking roles
• Extremely knowledgeable on banking processes, chargebacks and returns
• Required:  2-3 years’ work experience in Financial Institutions
• Preferred: 1-2 years’ work experience in HOA banking, 1-2 years’ work experience in Adjustments/Returns, 2-3 years’ work experience as a Teller
• Required: High School or GED equivalent
• Preferred: Associate’s degree

Salary Range: $45,000.00-$65,000.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.