Exchange and O365 Administrator/Systems EngineerII - Mercy Medical Center
Baltimore, MD 21202
About the Job
Mercy Medical Center, recognized as one of America’s Most Trustworthy Companies(Newsweek) and one of America’s Best Midsize Employers (Forbes) in 2024, is hiring an Exchange and O365 Administrator/Systems Engineer! Come join our family of dedicated professionals! Military veterans are also encouraged to apply!
The Exchange and O365 Administrator/Systems Engineer is responsible for the design, implementation, and management of the organization's Microsoft Exchange and Office On-premise and 365 environments. This includes ensuring the availability, performance, and security of the email and collaboration systems, as well as providing technical leadership and guidance to junior administrators.
Responsibilities:- Design, implement, and manage the organization's Microsoft Exchange and Office 365 environments.
- Monitor and manage the performance, availability, and security of the Exchange and Office 365 environments.
- Troubleshoot and resolve complex issues related to the Exchange and Office 365 systems.
- Develop and implement disaster recovery and business continuity plans for the Exchange and Office 365 environments.
- Manage the relationship with the Managed Service Provider, ensuring that service level agreements are met and that the provider is delivering high-quality services.
- Provide technical leadership and guidance to junior administrators.
- Develop and implement policies and procedures for the use and management of the Exchange and Office 365 environments.
- Stay up-to-date with the latest developments in Microsoft Exchange, Office 365, and related technologies.
- Manage Microsoft Entra, including users, groups, service accounts, apps and permissions. Configure new and existing systems to required levels of compliance and security with collaboration and guidance of other internal teams
- Implement, monitor and maintain Azure solutions, including compute, storage, network and security services
- Configure and manage capacity for Azure subscriptions
- Produce internal documentation for consumption by other teams, such as diagrams, how-to-guides, or configuration documentation
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in designing, implementing, and managing Microsoft Exchange and Office 365 environments.
- Experience in managing relationships with managed service providers.
- In-depth knowledge of Microsoft Exchange, Office 365, and related technologies.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proven experience in providing technical leadership and guidance to junior engineers
- Note: Night, Weekend and bi-monthly on-call work required.
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
