Executive Assistant, Customer Service Leadership Team (CSLT) - Amazon

Description The Amazon Customer Service organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support a Senior Principal Engineer and a Director on our Customer Service Leadership Team in Seattle, Washington. This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group. Key job responsibilities Your responsibilities will include: Manage complex calendar and scheduling to support teams in multiple locations Manage domestic and international travel Manage expense report coordination and submission Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events) Ensure the timely completion of critical tasks and follow up on outstanding matters as a liaison for direct reports Work closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organization Help to develop & maintain new mechanisms within the team A day in the life Day to day you will play a key role to allow CS to meet customer needs by ensuring leaders connect in a timely manner on the most pressing issues. You will ensure engineers feel connected to their work and continuously improve their technical skills but hosting in-person community and learning events. About the team You will be part of a team that delivers the technology that powers Amazon Customer Service. CS technology includes chat and voice bots, associate facing tools and products that champion the voice of the customer. You will be managing complex and high volume of requests for multiple Directors' calendars, while supporting other areas of need, such as team events or travel logistics. Additionally, this role involves development and facilitation of onsite learning, development and community programs for the 200+ CS Seattle software engineering community. This is a great role for someone passionate about community development and event organization. Basic Qualifications - 5+ years of senior level leadership support, or 3+ years of Amazon experience - High school or equivalent diploma - Experience with Microsoft Office products and applications - Experience with Executive Level Calendar Management Preferred Qualifications - Experience leading process improvements - Experience in a fast-paced, high-tech company - Experience designing processes to maximize efficiency Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.