Executive Assistant - Royal Palm Yacht and Country Club

POSITION SUMMARY: The Executive Assistant is responsible for supporting the General Manager and for providing an excellent experience to Members and their guests and promoting the Club's brand by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES
Assists with scheduling the General Manager's appointments and conferences.

Attends meetings with the General Manager, Board and Committees, club staff and others; takes minutes and transcribes them for distribution as necessary.

Functions as an administrative link between all Club departments.

Serves as staff liaison member of appropriate club committees.

Responsible for responding to all inbound Member inquiries in a timely manner while developing a professional relationship with Members.

Attends Member functions and assists as needed.

Surveys other clubs for information useful in setting and revising club policies.

Maintains Member satisfaction by handling inquiries, concerns, or comments and providing solutions; acquiring feedback from Members/guests to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure a memorable Club experience.

Accepts feedback from Club Members in a professional manner takes the appropriate action to correct Member service issues.

Recognizes the need to continually improve existing Member services and introduce new events and programs to enhance Member satisfaction and event participation.

Completes other assignments as designated by the General Manager, Director of Human Resources and special projects as assigned by the management team.

Drives brand values and philosophy through all areas of the Club.

Attends conferences, seminars, and other industry events to network and develop long-lasting professional relationships.

Prepares notices, agendas and other items for the Board and Committee meetings; manages records and files minutes of each meeting; maintains official minutes of all board and committees, as needed.

Position Requirements
Required to be a highly competent and advanced user of all MS Office suite products. Advanced skills in Power Point including use of color palates, master slides, animation, imported elements and template creations

Excellent creative writing, project management and communication skills, both written and verbal

Highly organized, detail oriented and a skilled multi-tasker

Ability to prioritize, time manage and multi-task with limited supervision, under firm deadlines

Ability to understand, interpret and write about Club industry information

Must be able to work under pressure and handle a wide variety of activities and confidential matterswith discretion

Minimum Education Level
Minimum two-year associate degree required; prefer a bachelor's degree in hospitality or business administration

Experience
Minimum three years of experience supporting a CEO or COO
Minimum three years of administrative experience required, preferably in a hospitality environment
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Must be able to lift up to 25 lbs. to waist height
Must be able to bend and reach
Must be able to sit for extended periods
Repetitive motion required including computer entry
Normal vision and hearing ranges required