Executive Assistant -Onsite - LoanCare

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Executive Assistant. Reporting to the President, the Executive Assistant will provide direct support to our on-site and remote executive team.  Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage, banking or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Communication:

• Serve as the primary point of contact between executives and internal/external stakeholders.
• Screen and direct phone calls and distribute correspondence.
• Draft and manage email communications on behalf of executives.

Project Management:

• Prioritize and manage multiple projects simultaneously and ensure prompt follow-through.
• Perform high level administrative duties, including but not limited to, the preparation of special reports, PowerPoint presentations, and maintenance and tracking of confidential information.
• Conduct research, compile data, and prepare reports for review.

Meeting and Event Coordination:

• Organize and coordinate executive meetings, including preparing agendas and materials.
• Arrange travel itineraries, accommodations, and logistics for executive travel.
• Plan and execute corporate events and functions onsite and offsite. Oversee set-up and breakdown of meetings and corporate functions, including room coordination, calendar updates, meal ordering, and contract with outside vendors when required.

      Administrative:

• Manage executives’ calendars, schedule meetings, and coordinate appointments.
• Prepare and process invoices, expense reports, and purchase orders.
• Prepare and edit correspondence, reports, presentations, and other documents.
• Handle confidential information with discretion.

     Office Management:

• Oversee office supplies and equipment, ensuring office environment is well maintained.
• Distribute mail, process expense reimbursement requests.
• Manage the flow of information and communications to the executive team to ensure incoming requests and inquiries are promptly addressed.
• Maintain task tracking of complaint-related and other outstanding issues to be completed by staff.
• Provide administrative backup support to the Events and Travel Coordinator as needed.
• All other duties as assigned.

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent combination of education and experience preferred.
• 5+ years of related experience in administrative services.
• Knowledge of mortgage lending/servicing industry preferred.
• Knowledge of methods and practices of a business office.
• Excellent written and verbal communication skills.
• Excellent interpersonal and relationship-building skills.
• Excellent time management and organizational skills to effectively meet deadlines.
• Excellent skills in Microsoft Office (e.g., Word, PowerPoint, etc.).
• Ability to compose complete and accurate documents in proper business form.
• Ability to multitask in a fast-paced environment.
• Ability to work and communicate with all levels of the organization.

WHO WE ARE

About us … 

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

ESSENTIAL FUNCTIONS

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 90% of time

Walking and standing up to 10% of time

Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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