Executive Desktop Support - onsite NYC - Royal Communications Consultants Inc

Executive IT Support Specialist / Onsite NYC 

The Premier team provides exceptional 24x7 support to C-level executives and their executive assistants. Our goal is to ensure seamless operation of end-user hardware and software by offering comprehensive services including installation, diagnosis, repair, maintenance, and upgrades. We are adept at handling a diverse range of technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Our support extends across various platforms, including in-person assistance, phone, and email support, encompassing phone/remote support, desk-side support, break/fix solutions, move/add/change requests, AV support, and more.

Key Responsibilities:

• Respond promptly to user inquiries and support calls via email or phone.
• Escalate high-impact issues while retaining ownership until resolution.
• Offer application support across multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
• Provide technical solutions and guidance to users at all organizational levels.
• Build and install hardware in alignment with the lifecycle program.
• Manage inventory and asset tracking effectively.
• Coordinate with vendors and assist with other IT support tasks as needed.
• Contribute to project delivery and participate in disaster recovery planning and testing.
• Document technical support processes and share knowledge within the team.
• Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.
• Be available for on-call duties and weekend support as required.
• Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
• Experience with aircraft and aviation hangar support is advantageous.

• A minimum of 5 years of experience in the field.

• Proficiency in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
• Prior experience in Executive IT Support, particularly in supporting a CEO or chairman's suite, senior managing directors, and Board of Directors within the financial sector.
• Familiarity with event support and supporting sophisticated home networks.
• Proactive support experience, utilizing tools such as Splunk and Control Up.
• Involvement in a data privacy program, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management through password managers.
• Knowledge of satellite communications, Star Link, and configuration of burner devices.

• Bachelor's degree in a related field.

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