Executive Dir Consumer Experience - AdventHealth

All the benefits and perks you need for you and your family:

· Benefits from Day One · Paid Days Off from Day One · Debt-free Education

(Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger

It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit

AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ

Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team

All while understanding that

together

we are even better

Schedule:

Full Time

Shift

:

Days

The community you’ll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando • We offer great benefits with immediate Health Insurance coverage • Career growth and advancement potential • Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

· Lead the design and development of innovative solutions to solve gaps and friction in the consumer experience, enhancing and improving performance Deep curiosity and relentless pursuit of consumer-centric solutions across the AdventHealth ecosystem Organization champion as voice of consumer to anticipate, communicate, and assess consumer needs across omnichannel experience Partner with internal stakeholders, including clinicians, technologists, business operators, analytics, data analysts to identify and collect data inputs to analyze and determine best consumer efforts Present updates to Sr Leaders highlighting the business justification and positive impact to the Consumer experience, project status and overall updates on the strategic roadmap Lead competitive assessments and research about new innovations, technical processes and platform needs Maintain a working understanding of the latest digital technology trends and their applicability for AdventHealth consumers · Solutioning, Activation & Performance Improvement: · Supports design of solutions for pain points and performance gaps identified by consumer insights to differentiate AdventHealth in the marketplace · Work with clinical/operational stakeholders and engineers to drive prototyping and testing of new products, services or capabilities · Leads activation of major Consumer initiatives, including robust cultural change management and communications strategy · Identifies and escalates consumer solutioning needs that may require full co-creation by the Design Center · Spearheads interaction with technology organization to ensure required data and capabilities for product / service development and integration · Manage and iterate business cases for various initiatives · Identify and anticipate risks and issues · Builds business and financial case and ROI modeling in partnership with Finance and Business Intelligence teams Qualifications KNOWLEDGE AND SKILLS REQUIRED: · Understanding of best-in-class consumer experiences and industry best practices and pain points · Skilled at cultural change management and engaging key stakeholders for initiative activation · Superior platform and architecture design knowledge · Skilled in managing/setting priorities in a fast-paced environment

· Demonstrated ability to make effective decisions while working through complex governance structures, programs, and a matrixed organization

· Ability to work in an environment that promotes teamwork, creativity, innovation and independent problem-solving

· Ability to work with ambiguity

· Skilled in commitment to leveraging data to accomplish the organization’s goals and objectives · Strong influencing skills, driven by the capacity to listen, synthesize views · Demonstrated ability to attract, support and develop talent · Understanding of human centered design, ideation and co-creation methodologies KNOWLEDGE AND SKILLS PREFERRED: · Understanding of healthcare consumer and patient experience · General understanding of Data Security frameworks including but not limited to, HITECH (Health Information Technology for Economic and Clinical Health Act) and HITRUST (Health Information Trust Alliance) · Deep knowledge of digital technologies, with an eye toward the continual change in Consumer technology, including but not limited to wearables, screen-less UI, artificially intelligent bots and voice recognition · Agile development frameworks EDUCATION AND EXPERIENCE REQUIRED: · Bachelor Degree in healthcare, technology or business discipline · 8-10 years of leadership experience in consumer product and experience development across multiple platforms, including the creation and management of associated budgets · Leadership managing multiple programs and projects simultaneously · Experience in Business Strategy Development including define, refine, test and implement strategic plans · Experience in product management and all phase of product development lifecycle, including applied agile thought · Proven ability to communicate with technical and nontechnical audiences · Experience in stakeholder management / collaborative project execution · Proven experience with one or more of the following: web/mobile/app development and services, e-commerce, enterprise integration · Experience in designing and leading the development or activation of high quality, digital products in an entrepreneurial environment EDUCATION AND EXPERIENCE PREFERRED: · Master’s Degree in technology or business discipline This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances

The salary range reflects the anticipated base pay range for this position

Individual compensation is determined based on skills, experience and other relevant factors within this pay range

The minimums and maximums for each position may vary based on geographical location

Category:

Patient Experience

Organization:

AdventHealth Orlando

Schedule:

Full-time

Shift:

1 - Day

Req ID:

24038684 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.