Executive Director - Home Health & Hospice - Ohio Living Home Health & Hospice - Corporate Office

Westerville, OH

About the Job

Your home health & hospice teams run like well-oiled machines!

You’ve got the experience, the will, and the skill to oversee even the busiest days in a vibrant home health and hospice environment. Patient satisfaction and quality is at the heart of all you do. You are a dependable, organized, and thoughtful leader and you’re passionate about providing opportunities for patients and their families to find comfort in the care they receive at home. You’ve got what it takes to serve as Ohio Living’s next Executive Director .

Why Ohio Living is different

A feel-good role. You’ll be providing the support and care patients need and a work environment employees love. You’ll make connections with patients, their families, and staff.
Fun challenges. You’ll find every day unique – and uniquely enjoyable. From overseeing the finances, quality, marketing, donor relations, and our staff, your day will always have a lot of variety.
Attractive pay and benefits. We offer everything you expect, plus a retirement plan, paid time off, education assistance, recognition programs, and free meals.

What you’ll do

You’ll be responsible for the operation and supervision of our Greater Columbus home health and hospice office that serves nine ( 9) counties. We will look to you to focus on strategic and financial planning, patient care, and employee and customer relations to ensure the highest degree of quality care and services are always maintained. Experience as a Home Health leader is required.

Sales and Marketing

Oversees the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve volume targets, communicate desired messages and maintain integrity of the organization.
Partners with the Director of Business Development to identify, build, and sustain referral source relationships to drive admissions and revenue growth to meet budget targets.
Reviews and approves sales marketing tools and presentations for potential
Reviews sales reports, pipeline forecasts, and marketing budget/ROI.
Oversees and participates in local marketing and relationship management
Reinforces to all staff their role in marketing and admissions
Works closely with corporate director of marketing to achieve marketing results.

Operations Management

Provides direction, management and leadership for local operations in order to achieve the organization's philosophy, mission and strategy while effectively growing the organization and ensuring financial strength, high utilization and operating efficiency.
Ensures systems and monitoring are in place to meet or exceed quality, customer service, utilization and compliance standards in all Home Health & Hospice programs.
Develops and maintains written policies and procedures and ensures adherence to all
Maintains effective and ongoing communication with life plan community staff. Facilitates positive working relationships in areas of continuum of care management, human resources, marketing and others as needed. Attends local campus board and leadership meetings.
Ensures staff members are attending campus assessment meetings, providing service coordination to residents in hospital, and wellness clinics.
Assumes shared leadership responsibilities for the organization’s success statewide.
Participates in quarterly Executive Directors meetings and management
Ensures staff participation in corporate meetings as appropriate.

Customer Relations

Fosters positive relationships with community, civic and/or aging service organizations, churches, and other key constituents.
Represents community/organization at various functions and planning meetings and with the general public.
Establishes organization as a leader in the community services field.
Makes presentations to a variety of audiences
Establishes working relationship with the Executive Director of the Alzheimer’s Association and the Area Agency on Aging.
Develops through staff or self, relationships with local colleges and universities, senior centers, local government officials and other key organizations.
Ensures positive patient, referral source and family satisfaction and follows up on complaints as appropriate.
Serves as the local spokesperson in a crisis.
Recruits and orients Professional Advisory Committee members, prepares agendas and support material, and maintains ongoing communication with members.

Financial Management

Develops an annual budget to meet margin targets and develops annual capital budget.
Oversees financials on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to Administrators to correct budget when unexpected costs or reduced revenues occur.
Partners closely with the Administrators and Accounts Receivable Department with billing, reimbursements, accounts receivable, and cash management.

Foundation Relations

Works collaboratively with foundation staff to:
Set and meet annual fundraising goal; meeting all requirements of funders.
Raise funds for local and system-wide programs.
Develop and nurture prospective donors.

People Management and Development

Oversees the home health and hospice staff of a region or regions.
Fosters a positive work environment that attracts, retains, and motivates employees.
Interviews, selects, and orients new direct reports.
Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Quality, Compliance, and Risk Management

Oversees implementation of clinical systems and processes.
Works with program managers to assure quality standards are met or exceeded.
Ensures completion of PI plan, Annual Report, OSHA audit, compliance audit, and internal audit.
Remains current with legislative and regulatory changes that impact community services. Remains current with gerontological and service advances.
Ensures employee knowledge and compliance with corporate compliance program and meets the requirements for training, screening, and auditing.

Strategic Planning and Product Development

Develops local strategic plan in concert with the organization’s strategic plan and identifies and implements new programs for the local office.
Teams with corporate team to research financial and market feasibility, and plan for new programs and services to enhance services to patients and their caregivers.
Provides oversight and leadership to new program start ups.

Qualifications Include

Bachelor’s degree in a related field required
Nursing degree and current Ohio RN license preferred
Master’s degree in health care or business administration preferred
Five years of experience with fiscal accountability
Ten years of experience in a leadership capacity for a home health care, hospice, or community organization

Ohio Living is among the country's leading comprehensive resources on aging well. Ohio Living Home Health & Hospice, a wholly owned subsidiary of Ohio Living, is one of Ohio’s premier providers of home health and hospice support for adults, wherever they live. Most importantly, we’re a company that:

chooses to operate as a faith-based, not-for-profit organization
makes its mission the heart of our organization by consistently exceeding the needs and expectations of those we serve
provides an engaging, recognition centered, team-oriented workplace dedicated to career, family and faith

Why work at Ohio Living?

Depending on an employee’s status, they may benefit from:

competitive wages
medical, dental, and vision insurance
403b retirement savings
paid time off including your birthday
training, continuing education, and education assistance
pay advances up to $500
the latest technology
unlimited career opportunities
and much more!

Who is Ohio Living?

Headquartered in Columbus, Ohio Living is one of the nation’s largest not-for-profit, multi-site senior living organizations. Since its founding in 1922, Ohio Living has defined the highest standards of quality of life for adults in 50 Ohio counties.

Our mission is to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel.

Our Values:
Care • Integrity • Customer Service • Innovation

Financial Stewardship • Leadership • Inclusion

Source : Ohio Living Home Health & Hospice - Corporate Office

Executive Director - Home Health & Hospice - Ohio Living Home Health & Hospice - Corporate Office

Westerville, OH

About the Job

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