Executive Director Non-Acute Accounts - The Joint Commission

Nationwide Search - Selected candidate can be located anywhere in the United States.

Responsible for a team who manages and execute a strategy to bring on new non-acute healthcare Accreditation & Certification Organizations (A&Co’s) for a regional territory to bring on prospective non-acute healthcare A&Co’s that are interested in our “deemed” and non-deemed services as well as other Joint Commission offerings.  Also responsible for selling the other portfolio items, including Joint Commission Resources consulting services, eProducts, Digital Learning, Publications and High Reliability.  Orchestrate new and organic growth opportunities while fostering strong client relationships that enhance the combined mission that we share regarding patient safety and quality.  Help with initiatives to drive overall retention and organization engagement/loyalty of the existing portfolio of A&CO’s.  Will be responsible for the following business lines in the non-acute space: Ambulatory Surgery Centers, Home Healthcare, Hospice, Nursing Care, Assisted Living, Behavioral Health Centers, Substance Abuse Centers, Addition Service Centers, etc.

Serve as a conduit between the non-acute healthcare A&Co’s, The Joint Commission and The Joint Commission Resources.  Build a deep understanding of current and prospective organizations business goals, challenges, and market dynamics, and tailor solutions that meet each organizations unique needs.  Assist with the strategic account planning, relationship building, cross functional collaboration, problem solving, organic growth with an enterprise product portfolio and data analysis and reporting. The annual book of business is greater than $25M. Will be expected to travel up to 50%.

• Lead a team, who acts as the primary contact and serves as the voice of the new/existing A&COs within TJC, collaborating with and coordinating efforts across departments such as OQPS, ACO, & Innovations to deliver seamless delivery of solutions while also providing overview reports to Executive Leadership.
• Establish annual business plan and drive growth within the non-acute healthcare organization market, establishing net new locations engagement as well as closing the whitespace within the existing footprint of the non-acute healthcare organization.
• Develop a comprehensive strategy on how to build non-acute healthcare organization engagement and loyalty, improving retention rates year over year.
• Craft comprehensive strategic account plans that align with both the new and existing A&CO objectives and the mission driven solutions offered by TJC. Outline the strategies to drive growth, enhance customer satisfaction, and build long-term partnerships and execute on those plans.
• Build and nurture strong relationships with each organization and engage regularly to understanding the organizations’ internal structure, key decision-makers, and area of opportunity to improve patient safety and quality of care.
• Identify and respond to issues and concerns brought by organizations promptly. Craft and deploy swift and effective solutions that strengthen our partners confidence in TJCs commitment to their success and shared mission.
• Leverage knowledge and insights to existing A&COs to identify opportunities for deploying new solutions. Propose relevant additions to the organizations current offerings that enhance the joint mission shared related to patient safety and quality of care while continuing to expand access to quality healthcare across the nation.
• Leverage TJC’s data to gain insights, track progress, measure success, enable evidence-based decision making and identify areas for improvement in our offerings.
• Provide customer feedback on products, services, or new opportunities to the Innovation team responsible for Standards revisions, addictions, exclusions, clinical advances, and customer needs.

• Bachelor degree with 10 years of sales experience preferably in Non-acute healthcare space with 5 years of managing a portfolio of regional accounts and 5 years leading a sales team.
• Proven ability to drive organizational results and elevate customer satisfaction.
• Proven ability to drive strategic growth and drive long term partnerships with organizations. 
• Must excel in relationship building and having a customer centric mindset.
• Excellent written and verbal communication skills at all levels within an organization with ability to tailor communications to a specific audience.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.