Executive Director, Visionary Head of Cross-Commerce Analytics - JPMorgan Chase Bank, N.A.

The Executive Director, Visionary Head of Cross-Commerce Analytics, will play a crucial role in unifying our diverse commerce verticals, including Travel, Shopping & Offers, Dining, Banking Payments, Commercial Payments, Loyalty, Rewards, and Lending Innovation. The ideal candidate will leverage advanced analytics to create a seamless, horizontal experience for our consumers, driving improvements in Net Promoter Score (NPS), Customer Satisfaction, and Revenue (NPV).

Key Responsibilities

• Develop and implement a comprehensive cross-commerce analytics strategy that aligns with our organization's goals and objectives.
• Lead a team of data scientists and analysts, fostering a culture of innovation, collaboration, and continuous improvement; collaborate closely with Product Owners, Data Owners, Analytics Leads, Design Partners, Technology Partners, Marketing Partners, and Line-of-Business partners to ensure data-driven decision-making across all commerce verticals.
• Design and oversee the development of advanced analytics models and tools to enhance customer experience and drive business growth.
• Utilize cutting-edge technologies, including AI and machine learning, to extract actionable insights from complex datasets across multiple commerce areas.
• Develop and maintain key performance indicators (KPIs) to measure the success of cross-commerce initiatives and analytics projects; present complex analytical findings to senior leadership and stakeholders in a clear, concise, and actionable manner.
• Stay abreast of industry trends and emerging technologies in data analytics and consumer banking to maintain a competitive edge; champion data governance and ensure compliance with relevant regulations and internal policies.

• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, or related discipline.
• 10+ years of experience in data analytics, with at least 5 years in a leadership role within the financial services or e-commerce industry.
• Proven track record of leading cross-functional teams and driving data-driven decision-making at an enterprise level.
• Strong proficiency in analytical tools and technologies, including Python, SQL, Tableau, AWS, LLM-suite, and Teradata.
• Deep understanding of machine learning, statistical modeling, and advanced analytics techniques.
• Excellent communication and presentation skills, with the ability to translate complex analytical concepts into actionable business insights; strong strategic thinking and problem-solving skills, with the ability to think both horizontally and vertically across multiple business lines.
• Experience in developing and implementing data strategies that drive measurable business outcomes; Proven ability to challenge the status quo and drive innovation in data analytics practices.

• Master's degree or MBA preferred.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans