Executive Housekeeper - The Walt Disney Company
Celebration, FL
About the Job
“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen! As the Executive Housekeeper, you will provide daily leadership to the housekeeping department. You will inspire a multicultural team including both salaried leaders and hourly direct reports. You will foster an environment focused on safety and cleanliness. You will also ensure an efficient turnover of Guest rooms with continued excellence in cleanliness and service throughout their visit. You will be an essential decision maker for the operation connecting the housekeeping function to the Guest experience. Coordination with important partners in other departments will be crucial to your success. A passion for bringing ideas to life and creative solutions. If selected, you will report to the resort GM.
What You Will Do
+ Lead, inspire and develop amulticulturalteam of salaried directreportsandhourlyCast Members to exceed Guest service expectations and achieve exceptional cleanliness standards
+ Set clear expectations for leaders and teams, provide the necessary tools to do the job correctly, and hold all Cast Members accountable to standards.
+ Ensure daily pre-shift meetings are conducted, are inspirational and communicate relevant Guest, Cast or business information
+ Act as a leader in the coaching and motivation of the non-salaried Cast to ensure a high level of communication and work closely with the team to establish goals and measurements to heighten guest service.
+ Fosteranenvironment supporting the delivery of the Five Keys (safety, courtesy, inclusion, show efficiency) and the Five Core Service Principles
+ Coordinate and inspect daily housekeeping assignments to ensure “show” quality.
Required Qualifications & Skills
+ 5+ years of leadership experience in Housekeeping or Custodial with knowledge of chemicals, materials, cleaning technique and equipment
+ Passion for service and commitment to safety and security awareness
+ Advance skills managing demands and deadlines simultaneously amidst constant change
+ Capability to adapt to new technology and computer applications quickly
+ Operating a company vehicle along with a valid US driver's license is requirement for this role
+ Creativity to find solutions, anticipate business impacts and serve as a trusted advisor for directreports, peers, partners and other leaders
+ High proficiencymanaging the financial impacts of an operation and producing positive results
+ Aptness to work with partners from different levels and teams to move the operation forward to the next level of excellence
+ Capability to share communication across teams to ensure everyone understand updates, priorities and appropriate course of escalation
+ Competency to translate results into clear, story-based presentations to different audiences and levels of leadership
+ Increased focus tosupportthe roles of trainers and leads
+ Commitment to inspire, educate, and hold leadersandhourlyCast accountable tosupporttheGuestexperience
+ Commitment to promote an inclusiveworkenvironment that supports workforce diversity and diverseperspectives
+ Available to work any day of the week and time, including weekends, variable shifts and holidays
+ Able to push, stand, stoop, bend, and lift repetitively during entire shift
+ Able to lift 50 pounds and push/pull up to 85 pounds
+ Proven self-starter who continually pursues learningopportunities
Preferred Qualifications
+ Multilingual skills, particularly Spanish
Education
High school degree or equivalent
Preferred Education
+ Bachelor’s degreeorequivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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Job ID: 10102108
Location: Celebration,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
What You Will Do
+ Lead, inspire and develop amulticulturalteam of salaried directreportsandhourlyCast Members to exceed Guest service expectations and achieve exceptional cleanliness standards
+ Set clear expectations for leaders and teams, provide the necessary tools to do the job correctly, and hold all Cast Members accountable to standards.
+ Ensure daily pre-shift meetings are conducted, are inspirational and communicate relevant Guest, Cast or business information
+ Act as a leader in the coaching and motivation of the non-salaried Cast to ensure a high level of communication and work closely with the team to establish goals and measurements to heighten guest service.
+ Fosteranenvironment supporting the delivery of the Five Keys (safety, courtesy, inclusion, show efficiency) and the Five Core Service Principles
+ Coordinate and inspect daily housekeeping assignments to ensure “show” quality.
Required Qualifications & Skills
+ 5+ years of leadership experience in Housekeeping or Custodial with knowledge of chemicals, materials, cleaning technique and equipment
+ Passion for service and commitment to safety and security awareness
+ Advance skills managing demands and deadlines simultaneously amidst constant change
+ Capability to adapt to new technology and computer applications quickly
+ Operating a company vehicle along with a valid US driver's license is requirement for this role
+ Creativity to find solutions, anticipate business impacts and serve as a trusted advisor for directreports, peers, partners and other leaders
+ High proficiencymanaging the financial impacts of an operation and producing positive results
+ Aptness to work with partners from different levels and teams to move the operation forward to the next level of excellence
+ Capability to share communication across teams to ensure everyone understand updates, priorities and appropriate course of escalation
+ Competency to translate results into clear, story-based presentations to different audiences and levels of leadership
+ Increased focus tosupportthe roles of trainers and leads
+ Commitment to inspire, educate, and hold leadersandhourlyCast accountable tosupporttheGuestexperience
+ Commitment to promote an inclusiveworkenvironment that supports workforce diversity and diverseperspectives
+ Available to work any day of the week and time, including weekends, variable shifts and holidays
+ Able to push, stand, stoop, bend, and lift repetitively during entire shift
+ Able to lift 50 pounds and push/pull up to 85 pounds
+ Proven self-starter who continually pursues learningopportunities
Preferred Qualifications
+ Multilingual skills, particularly Spanish
Education
High school degree or equivalent
Preferred Education
+ Bachelor’s degreeorequivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
#DXMedia
#LI-NV1
Job ID: 10102108
Location: Celebration,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Source : The Walt Disney Company