Executive Housekeeper - Courtyard Charlotte Airport North - Lexima

The Courtyard Charlotte Airport North is seeking an experienced, positive, service-oriented, and self-motivated Executive Housekeeper to join our team. The Executive Housekeeper will work closely with the hotel’s Housekeeping, Engineering, and Front Office teams.

The Executive Housekeeper provides direct leadership and guidance to colleagues in Housekeeping and Laundry to ensure that a high level of cleanliness, quality and service is achieved and maintained withinbrand standards.

Responsibilities

• Maintain a high level of cleanliness throughout the hotel, including hotel facilities, guestrooms, and public areas.
• Manage the Housekeeping and Laundry departments, including selection, training, performance review, and counseling of departmental colleagues.
• Ensure that guestrooms and public areas meet all standards related to comfort and aesthetics.
• Adhere to OSHA, ADA, and hotel safety policies.
• Ensure that all hotel rooms and public areas are cleaned to Hyatt and Lexima standards.
• Maintain cleanliness scores at or above brand requirements.
• Plan and coordinate project work to ensure that proper frequencies are maintained. Schedule and log projects to ensure proper rotation and accountability of completion.
• Proactive approach to identifying and correcting facility quality assurance concerns. Respond to concerns and requests with a sense of urgency and taking necessary corrective action.
• Purchase department supplies, adhering to par levels and in accordance with hotel’s purchasing procedures. Maintain organized department and storage areas throughout hotel, including heart of house and the storage areas on guest room floors. Complete quarterly linen inventory.
• Schedule associates within established labor budget and productivity guidelines.
• Participate in hiring and onboarding process for departmental hires, including interviewing, departmentalorientationand training.
• Complete departmental payroll review and approval, adhering to company time-keeping standards.
• Lead and mentor employees. Conduct one-on-one meetings with associates on at least a quarterly basis. Lead monthly departmental staff meetings. Demonstrate and maintain cultureof carethroughout department.
• Ensure that associates adhere toLeximahandbook, policies, and procedures. Counsel according to progressive disciplinary guideline.
• Establish and maintain open, collaborative relationships with co-workers and employees.
• Ensure ongoing training and compliance with all safety procedures to minimize workers compensation incidents and ensure that safety is an active, ongoing focus within department. Adhere to all legal and company safety requirements.
• Any other tasks and projects as and when required by management.

Qualifications

• High school diploma or equivalent.
• Minimum of one year management experience in hotel Housekeeping department.
• Basic knowledge of Microsoft Office software including Excel, Outlook, and Word. Knowledge of OPERA Property Management System preferred.
• Exhibits initiative, responsibility, flexibility and leadership.
• Knowledge of hotel, housekeeping and hotel laundry operations required.
• Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
• Ability to maintain organization in a changing environment.
• Ability to perform basic mathematical calculations, with or without a calculator, as related to calculating and analyzing metrics related to productivity and labor/operational budgets.
• Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbally.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 50 pounds and pushing and/or pulling approximately 100lbs.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Paid Time Off
• Brand Discounts