Executive Lounge Attendant - Grand Bohemian Charlotte
Charlotte, NC 28202
About the Job
An inspiring career awaits you!
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers may enjoy a range of benefits, including:
- Marriott Employee Discounts Worldwide
- Competitive Wage & Discretionary Bonus Program
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
CORE RESPONSIBILITIES
Primary areas of responsibility include, but are not limited to the following:
- Welcome guests and promptly attend to tables.
- Serve food and beverages to guests making recommendations if needed
- Share your menu knowledge to assist guests with questions and special requests
- Record transactions in the Agilisys system correctly and timely
- Check-in with guests to assure satisfaction with each course and beverage
- Clean tables, complete closing duties, and re-stock tableware and other supplies
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
- Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
- Ability to remain calm and well organized under pressure while working quickly.
- Ability to prioritize and maintain multiple tables at a time.
- Keeps emotions under control.
- Ability to properly operate the telephone and all software used for the POS system.
- Basic math skills; ability to make a change.
- Ability to respond promptly to customer needs.
- Ability to communicate effectively with guests and Grand Performers
- Must speak clearly and persuasively in positive or negative situations.
- Proficient in Micros POS system
- Adaptable to a changing work environment.
- Local knowledge of the community (attractions activities, etc.)
- English language and professional communications skills are required.
MINIMUM QUALIFICATIONS
- Great conversational skills and teamwork-oriented
- Advanced English proficiency
- Positive outlook and outgoing personality
- Previous serving experience is a big plus
WORK ENVIRONMENT
The work environment/conditions described herein are representative of those that an incumbent may experience.
- Must be comfortable working in a shared space, with constant noise, distractions, and or interruptions without the use of a private office.
- Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
- Push, pull, and lift up to 50lbs on a weekly basis.
- While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.