Executive Office Manager - Defense Credit Union Council

Summary:

The Executive Office Manager oversees the daily operations of DCUC's main office and provides comprehensive support to the President/CEO and other senior executives. This dynamic role encompasses Office Management, Executive Assistance, Membership Coordination, Conference & Event Support, Fundraising, and other special projects as needed.

This position is based in DC and requires 1-2 days in the office per week as well as additional days for special events.

Travel is required 1-2 times per year.

Responsibilities:

Executive Assistant

•Manage and coordinate the President/CEO's calendar.

•Organize Board meetings, including travel arrangements for Q4, scheduling, and preparing Board books.

•Arrange special occasion gifts and flowers, as needed.

•Handle Board gifts for birthdays and year-end recognition.

•Record and distribute Board meeting minutes twice annually.

•Review and submit Board expense reports to the finance team

•Potentially support the Chief Advocacy Officer with travel arrangements and presentation graphics.

Office Management
•Oversee office phone contracts and manage teleconferencing services.

•Maintain office supplies and manage inventory.

•Serve as liaison with the building management, handling communications, guest bookings, and 12th-floor event coordination.

•Coordinate with Datawatch for building security access.

•Manage incoming and outgoing mail.

•Organize holiday cards.

•Design and manage DCUC giveaways, including coins and pins, as needed.

Membership
•Manage and update the Membership Database, including expanding CRM capabilities.

•Conduct research for special projects as requested.

•Oversee the Hall of Honor and scholarship application processes and support the selection committee.

•Coordinate asset data pulls from the NCUA for membership dues (currently biannual, with a goal of moving to quarterly).

•Respond to member inquiries received by phone, forms, or through the admin email.

•Process and record check payments.

Conference/Events

•Develop and manage Sub-Council events, starting with lunches and expanding to dual events with third parties.

•Coordinate seating for Hall of Honor attendees (pre-conference, managed online).

•Organize Silent Auction for the Annual Conference, including posting items online.

•Plan Crasher lunch event during the Governmental Affairs Conference (GAC).

•Coordinate PAC events (if applicable).

•Oversee conference pack-out logistics.

Fundraising

•Manage GEM Scholarship fundraising, including ornament sales.

Other

•Track and report incoming payments for finance.

•Assist with special projects related to data and statistics.

•Provide graphic support to the Marketing Specialist as needed

Education/Experience Requirements:

5-10 years' experience running an office and handling multiple complex projects required. Experience with military and/or as an Executive Assistant desired.

Skills Required:

•Strong administrative, verbal, and written communication skills.

•Excellent time management and organizational abilities.

•Demonstrates independent judgment, initiative, and problem-solving skills.

•Strong research, analysis, and project completion abilities.

•High attention to detail.