Executive Office - Tech Support AVP - Bank of China Limited, New York Branch

Introduction:

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview:

The role of an Information Tech Support is to provide technical assistance and support to users in a timely and efficient manner. This includes troubleshooting hardware and software issues, installing and maintaining computer systems and networks, and resolving technical problems either remotely or on-site. The goal is to ensure that all IT systems run smoothly, enabling our organization to operate effectively.

Responsibilities:

Deploy and Installation:

• Deploy IT projects, such as system upgrades or software installations.
• Provide technical support to end-users via phone, email, or in person.
• Collaborate with Bank's IT Department to identify system improvements and implement solutions.

System Maintenance:

• Monitor and diagnose hardware, software, and network issues.
• Install, configure, and upgrade computer hardware and software.
• Set up new users' work phone and profiles. In addition to managing IT system passwords.

Compliance and Regulation:

• Maintain an inventory of IT equipment and conduct regular audits.
• Perform data backups and ensure data security and integrity

Qualifications:

• Bachelor degree in Information Technology, Computer Science or Engineering required
• Minimum 4 years of IT Support or similar experience required
• Minimum 4 years of experience with productivity software, such as Microsoft Office Suite or G Suite
• Dempnstrate strong knowledge of computer systems, hardware, and basic networking. Familiarity with operating systems, such as Windows, Mac OS, and Linux
• Demonstrate ability to diagnose and resolve technical issues, excellent problem-solving and communication skills, and customer-oriented mindset with a strong sense of urgency in resolving IT problems
• Demonstrate ability to work independently and prioritize tasks effectively
• Demonstrate understanding of network protocols and configurations, proficiency in troubleshooting hardware and software issues, and knowledge of cloud computing and virtualization technologies
• CompTIA A+, CompTIA Network, CompTIA Security+, Cisco Certified Technician (CCT) Certifications preferred

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

:USD $65,000.00 - USD $150,000.00 /Yr.