Executive Steward - Omni Hotels & Resorts

Overview

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description

To ensure that all Banquets and other Food and Beverage outlets have the required quantities of sanitized equipment/supplies to meet the business needs of the hotel.

Responsibilities

• Responsible for the efficient and effective running of the Steward Department ensuring that operating costs are minimized.
• To execute company and hotel policies and procedures relating to the Stewarding Department, thereby ensuring that the services provided achieve the established standards of performance, within the agreed budgetary controls.
• To advise the Food and Beverage Director on all matters relating to the Stewarding Department.
• To be responsible for a high standard of sanitation throughout the Stewarding areas.
• To assist the Executive Chef and Director of Food & Beverage in the preparation of the Stewarding Department budget.  When agreed, should control all overheads throughout the oncoming year to report to the Executive Chef variances from actual and budget with reasons and recommendations for remedial action.
• To work with the Executive Chef on the purchasing of all cleaning supplies, china, glassware, cutlery, and equipment.
• Responsible for storage, requisitioning of all materials and equipment.
• Taking and calculating material stock (inventory) as required.
• Reporting to the Food and Beverage Director on all breakages, cleaning supply consumption, etc.
• In conjunction with the Food and Beverage Director, establish standards of performance for the Stewarding Department.
• Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting to maintenance any defects.
• To actively participate in the critical path task sheet for the food and beverage department.
• To conduct/attend all required department meetings.
• To perform all duties applicable to a department manager within the hotel.
• To plan/organize/control the efficient and effective utilization of all stewarding production staff, especially in scheduling and controlling overtime.
• To interview/recruit suitable staff for the operation, in conjunction with personnel and the Executive Chef.
• To oversee the training/development of all stewarding staff by ensuring that effective on and off the job training is carried out.
• Be aware of state legislation in employment and industrial relations.
• Daily labor controls and administer payroll for staff ensuring associates are paid accurately.
• Create weekly stewarding schedules and have the Executive Chef approve.
• Oversee planning, assigning, and directing work, conducting performance appraisals and all aspects of performance management for staff.
• Champion the Omni / Power of One culture.

Qualifications

Qualifications:

• Minimum 4 years progressive Management experience. Previous experience as an Executive Steward or Assistant Executive Steward level management position of a high-volume facility, preferred.
• Ability to communicate written and orally in English on an intermediate level.
• Ability and willingness to work a varied schedule which includes working on weekends and holidays.
• Computer literacy with Microsoft Word, Excel, and Outlook.
• Maintain a professional business appearance, attitude, and performance.
• Always maintain cleanliness of work area.
• Demonstrate ability to lead by example.
• Experience training and developing employees with limited education/experience.
• Strong customer service orientation and skills.
• Excellent safety and sanitation skills.
• Food safety certification is required.
• Able to deliver and communicate to diverse crowds of associates.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Ability to stand for long periods of time, walk, push, pull, stoop, bend, and lift items of moderate to heavy weight daily.
• Good eye/hand coordination is needed to use all stewarding equipment.
• Sufficient manual dexterity is needed in hands to operate machinery and equipment as needed.

Physical Requirements:

• Physical strength and stamina are essential to this position due to the high activity level.
• Ability to stand for long periods of time, walk,
• Ability to push, pull, stoop, bend, and lift items of moderate to heavy weight.
• Good eye/hand coordination is needed to use all stewarding equipment.
• Sufficient manual dexterity is needed in hands to operate machinery and equipment as needed.

Working Environment:

• Interior of hotel, in all Food and Beverage areas, with exposure to humidity and extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.

Tools & Equipment:

• Utility cart, glass racks dollies, gloves, aprons, glass racks, flatware racks, bus tub, mop bucket, mop, broom, dustpan, inventory scale.
• Ware washer machine and chemicals.
• China, flatware, and glassware