Your Team Responsibilities:The Executive Technical Support Engineer will play a crucial role in ensuring seamless technology experiences for top-tier executives within MSCI. This position demands a unique blend of technical proficiency, discretion, and interpersonal skills to address the specific and often complex IT needs of senior leadership. This includes design, engineering, administration, operating intune & configuration management, Virtual technology infrastructure. The role is also key to maintain enterprise stability, performance and ultimately exploration of new technologies that can improve MSCI user's productivity and experience, and yet maintain the safety and compliance of our end point devices.Your Key Ressponsibilities:This role will be responsible for the proactive & reactive support of our Senior Executives members.· Deployment of New Technologies: Manage the deployment of new technologies to executives without any disruption. Ensure that executives have access to the latest tools and systems.· Software Upgrades & Patching: Oversee the software upgrades and patch deployment to executive devices (windows laptops/ MacBooks, iPads, iPhones, Android Devices).· Preventive & Proactive Maintenance: Schedule preventive health checks and maintenance on Executive devices as needed. Proactively identify and address potential issues before they impact executives’ work.· Network Configuration: Configure and maintain network settings for executives. Ensure secure and reliable connectivity.· End-User Training: Train executives and/or their executive assistants on network connectivity issues, software applications, AV technologies, and other technical aspects. Provide clear instructions and guidance.· Problem Solving: Diagnose and troubleshoot technical issues promptly. Track computer system issues through to resolution within agreed time limits.· Communication: Communicate effectively with executives via phone, email, or chat. Provide timely and accurate solutions to their technical problems.· Responsible for supporting (along with AV Engineer) Townhalls Hall and similar events.· Engage the wider Workplace technology Operations and Engineering team to resolve issues.· Escalate to Workplace Tech Management team in a timely manner and keep them updated on progress made on issues.· Knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD)· Collaborate with members of the IT Security, Network engineering and operations, Workplace Technology Architecture and Engineering and Infrastructure and Cloud Engineering teams to ensure our set up meet the executive requirements and align with the overall IT portfolio, processes, and procedures.Your skills and experience that will help you excel:Qualifications:· Education: A relevant degree in fields such as Computer Science, IT, or Software Engineering is preferred.· Certifications: Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, MS-102: Microsoft 365 Administrator, JAMF certificationSkills:· Proficiency in Windows and Mac OS, Microsoft 365 products including Outlook and Teams· Ability to troubleshoot L1-L2 issues related to Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, Mobile Device Management, Wi-Fi, VPN, Collaboration and Conferencing solutions.· Ability to cope with varying workloads and self-manage tasks.· Experience in an Executive Technical Support role.· Excellent communication skills and assertiveness.· Ability to show empathy and be able to communicate effectively with senior leaders. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, this role might be a great fit for you. As an Executive Technical Support Engineer, you’ll be a trusted resource for our executives, providing them with reliable and efficient technical solutions2.About MSCI:
What we offer you
- Salary range: $130,000- $169,000/ year plus eligible for annual bonus
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
