Executive Writer, ServiceNow Transformation Office - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we’re deploying our own technology for our digital transformation. The Now on Now Content team supports the Transformation Office, writing inspiring stories, presentations, and thought leadership to enable our senior leaders and account teams share our experiences and help customers on their journeys.  

The ideal candidate is a self-starter who is both an effective team leader and storyteller. You like to work in a collaborative environment. The ideal candidate is strategic, tactical, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a creative team.  

What you get to do in this role:

• Tap into your understanding of our product strategy, how we are deploying our own technology, and how our work impacts our goals. 
• Infuse your thought leadership and investigative journalism instincts to drive storytelling that meets the needs of a wide range of ServiceNow stakeholders, with a focus on senior leadership. 
• Lead in the discovery and sourcing of new stories and opportunities to amplify them including: Developing compelling stories for executives and service owners to present in executive briefings, trade shows, conferences, webinars, and customer calls. And writing PowerPoint decks and speaker notes for senior leaders’ live presentations 
• Facilitate collaborative working sessions with ServiceNow executives and practitioners to tell their stories in an authentic voice for targeted internal and external audiences. 
• Collaborate with content designers on creative themes, visual styles, and storyboards.

To be successful in this role you have:

• 12+ years of equivalent or relevant work experience in executive writing and PowerPoint presentations.
• Experience working directly with customer and clients, especially Director-level stakeholders and above.
• A deep intellectual curiosity about the effect of technology on the business landscape, ideally with ServiceNow experience.
• Understanding of how sales executives operate, ideally with experience in a role or team with revenue goals.
• Proven creative thinker who can design and execute on new, innovative approaches to Now on Now storytelling and thought leadership. 
• Strong track record as a team player in a highly matrixed environment with a strong collaborative ability to work with others across the org chart.
• Work effectively across internal departments, including product teams, communications, and events. 
• Knowledge of ServiceNow products and the Now Platform® a strong plus.
• Thrive in an exciting, fast-paced environment.
• Outstanding written and verbal communication skills. 
• Superior listening, analytical, and critical thinking skills. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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