Experience Analyst II - Erie Insurance

Division or Field Office:

ERIE Experience Division
Department of Position: ERIE Experience Department
Work from:
Corporate Office in Erie, Pa Salary Range:
$66,625.00-$106,427.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Provides insight and analysis into business processes, customer journeys, and develops recommendations for optimizing business results. Helps define clear measurable problem statements with process and data analysis designed to deliver high customer and business impact. May perform duties in one or more of the following disciplines: Business Intelligence, Customer Centric Design, User Experience, Lean Six Sigma and low to medium complexity Project Management.

• There are multiplepositions available.
• The hiring manager will consider candidates for Experience Analyst I (9), Sr Experience Analyst (13) or Experience Consultant (F14).Number of years and scope of experience will determine level.

Duties and Responsibilities

• Plans and leads more complex Experience efforts from strategy through completion
• Analyzes business or technical processes with a moderate to high impact for stakeholders.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.
• Develops highly visual research takeaways (e.g. journey maps) and concept/idea summaries (e.g. storyboards, service blueprints).
• Conducts analysis/synthesis of qualitative research insights, demonstrating exceptional writing and editing to craft impactful insights that compel stakeholders to take appropriate action.
• Monitors project health and recommends schedule changes, cost adjustments and resource allocations to ensure optimal project performance.
• Develop ongoing reports and dashboards which help stakeholders understand and evaluate business performance and inform strategy.
• Acts as a change agent to establish a sustainable culture of innovation across ERIE.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Values Diversity

Self-Development

Nimble Learning

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Information Management Skills

Using Tables And Graphs

Qualifications

• Bachelor's degree and two years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or
• Associates degree and four years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field; or
• High school equivalent and six years of process improvement, business analysis, business management, strategic planning, strategy consulting or related field required
• Strong analytical, communication, and problem-solving skills required.
• Working knowledge of database, spreadsheet, presentation software, and data retrieval methods required.
• An understanding of relevant content knowledge required.
• Experience utilizing reporting software and reporting tools preferred.
• A general business process improvement designation or certification such as Lean Six Sigma or Business Process Management (BPM) preferred.

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Physical Requirements

Climbing/accessing heights; Rarely

Driving; Occasional (
Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Rarely

Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie