Experience Guide (Front Desk Receptionist) - The NOW
Houston, TX 77008
About the Job
Are you searching for something other than ‘Corporate America’? Does positive energy, kindness, and connection sound appealing?
Become an Experience Guide at The NOW, a new concept massage boutique, offering healing massage services, in an inspired setting. We pride ourselves on quality, warmth, and compassion – whether we’re welcoming guests or giving back in the Historic Houston Heights Community.
Our diverse team is growing quickly! We are looking for a friendly people-person, committed to supporting boutique operations.
To help you perform at your best, we offer free* and discounted employee massages, special rates for friends & family, monthly incentives, fun competitions, regular free lunches, and sponsored team building events. Need some fuel for all this fun? Just head to our free snack drawer!
What will my day look like?
- Provide top level guest service for all.
- Accurately book, change and cancel massage appointments.
- Acknowledge and greet everyone who enters and leaves.
- Answer the phone promptly.
- Maintain a clean and organized boutique.
- Properly open and close boutique each day according to Standard Operating Procedures.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Know and be able to articulate The NOW mission.
- Be on time for your shift.
- Utilize computers with skill and proficiency and only for business purposes.
- Maintain cash register bank.
- Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well-organized work environment.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
- Regularly attend, participate in and support training and staff meetings.
- Assist in all areas of operation as requested by management.
- Communicate to management all occurrences involving staff or guests that require attention.
Who are we looking for?
- Detail-oriented with the ability to multi-task.
- Efficient and productive in a fast-paced environment.
- Enthusiastic with excellent customer service skills.
- Basic math and money handling skills.
- Enjoys working with people / possesses a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- A team player.
- Willing to work on weekends.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, our goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States. The first boutique in Houston opened in October 2020 in the historic Heights district.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
*Free massage subject to terms & conditions.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon,
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.