Experience Guide (Spa Receptionist) - The NOW
Portland, OR 97215
About the Job
The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.
The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO
CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Why NOW
● Competitive compensation + generous commissions
● Health benefits including vision & dental
● 401K plan with matching contributions
● Paid time-off
● Career growth opportunities
● Aesthetically inspiring work environment including comfortable break room and amenities (TONS of snacks provided and occasional team lunches!)
● Team member discounts
● A positive, empathetic, and supportive team and company
● An environment where diversity is celebrated
Job Summary:
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS
Responsibilities:
● Provide top level service for guests and team members.
● Warmly greet and check-in guests.
● Actively drive enhancement, membership and gift card sales.
● Share passion for services, memberships, and retail offerings by educating guests.
● Accurately and effectively book, edit and cancel massage appointments.
● Open/close boutique each day according to standard operating procedures.
● Resolve guest issues.
● Ensure guest areas are maintained to standard.
● Maintain a positive attitude and contribute toward a healthy & happy workplace.
● Collaborate with leadership team to ensure best practices and foster innovation.
Requirements:
● Ability to be efficient and detail-oriented in a fast-paced environment.
● Must have enthusiasm and possess excellent guest service skills.
● Sales and service-related experience preferred.
● Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
● Enjoy working with people and possess a friendly and outgoing personality.
● Excellent communication and listening skills.
● Possess problem solving and troubleshooting skills.
● Must be a team player.
Reviews:
● “LOVE LOVE LOVE THE ENERGY!! So many growth opportunities! So much flexibility! Love the benefits! I feel so blessed to be around what I can call my new family!”
● “I absolutely love working at The Now. From the aesthetics, to their company standards, and the services we provide for our guests, it is an overall very calming and pleasant environment to work in. [...] What I love most about working at The Now is how we truly help others heal. We try to maintain an environment where our guests are comfortable in being serviced and confiding in us in their most vulnerable times.”
● "I love how willing our leadership is to work with all staff to accommodate our needs. Our guests/members are also all really nice and the space is beautiful to work in everyday”
● “Everyone is treated with respect. There is always a very supportive environment [...]The culture revolves around positivity and catching people doing extraordinary things. They honestly think about us.”
● “We are encouraged to be proactive and use our voice & collaborate to implement change. The team is extremely talented and open to sharing their knowledge to elevate the team as a whole. The environment itself reminds me to take deep breaths and be present!”
● “I found The NOW to be a great work experience. The culture is authentic and caring. They truly embrace diversity and inclusion…”
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.
Restore Your Body. Reset Your Soul.