Experience Services Ambassador - Food and Beverage - Jones Lang LaSalle Incorporated
Chicago, IL
About the Job
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary
The Experience Services Ambassador will provide support to the Workplace Manager with all aspects of the planning and execution of internal meetings and events including catering, reservations, room setup, rentals, and audio/visual (AV). This role will be the main point of contact for meetings and events held in the on-site conference center and may also assist with off-site events as necessary.
The Experience Services Ambassador is responsible for delivering exceptional experiences for our client’s employees and guests every day through proactive communication and high touch hospitality focused service. The role is client-facing and qualified candidates must be able to exhibit exceptional customer service and communication skills.
Key Responsibilities
Demonstratedexpertisein executing high profile meetings and events with senior executive participation
Consult with conference center clients todetermineevent needs such as space, physical set-up, AV and technical requirements,catering,and event support
Primary point of contact for conference center clients; respondstoallrequestsin a timely manner.
Consistently deliverhigh standardsof care during events, exceed clientexpectations,andanticipateneeds
Manages all operations, functions, andlogisticsfor conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting AV and other set up issues
Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort
Complete all tasks and projects as directed and ensuretimelydelivery based on deadlines
Engages in a culture of continuousimprovement and innovation byadopting andparticipatingin the development of best practices, new tools and other ideas that provide service delivery efficiencies
Establish rapport andmaintainrelationships with events and conference clients
Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests
Provide information and direction to vendors, facilities staff and other service providers asrequiredto ensure excellent coordination and execution of work, with minimal disruption
Follow established escalation procedures and incident reporting procedures
Perform/ stock pantry and suppliesdaily to main kitchens and cafes
Provide backup support for reception
Other duties, as assignedor requested by manager
ServeSafeFood HandlerCertification REQUIRED
Qualifications
Bachelor’s degreedesiredor equivalent work experience
1-3years of experience in event planning, project management, hospitality, event planning or related field
Excellent verbal and written communication skills with the ability to communicate professionally
Exceptional customer service skills with a passion for hospitality
Requires the willingness and ability to travel as needed
Proven leadership skills with the ability to manage multiple priorities and deliver results in afast-pacedenvironment
Track recordof initiative,integrityand goodjudgement
Highly collaborative with strong interpersonal skills
Proficient skills in Microsoft Office Suite(Excel, Word, PowerPoint,Visioand Outlook)
Location:
On-site –Chicago, IL
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Accepting applications on an ongoing basis until candidate identified.
