14126BR

Experience Specialist; Fitchburg Clinic, 0.7FTE

CLI FIT Administration

Fitchburg Clinic

Benefit Eligible

Job Description

The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient.  The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.
 
This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement.  This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.
       
This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – Meriter Clinics.
                                                             
In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

Why UnityPoint Health?  

• Commitment to our Team –We’ve been named aTop 150 Place to Work in Healthcare 2022by Becker’s Healthcare for our commitment to our team members.  
• Culture –At UnityPoint Health, you matter. Come for a fulfilling career and experiencea cultureguided by uncompromising values and unwavering belief in doing what's right for the people we serve.  
• Benefits –Our competitiveTotal Rewardsprogram offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  

• Development– We believe equipping you with support anddevelopment opportunitiesis an essential part of delivering a remarkable employment experience.  
• Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.  

• High School or Vocational School graduate
• Ability to demonstrate strong customer service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
• Writes, reads, comprehends and speaks fluent English
• Multicultural sensitivity
• Microsoft Office – basic computer skills.
• Customer/patient focused
• Critical thinking skills using independent judgment in making decisions

• Previous medical office experience preferred.
• Previous experience with an electronic health record or medical office software preferred.
• Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.
• Knowledge of medical terminology, anatomy and physiology.

FTE

0.7

Work Schedule

Monday- Friday between 7:00-5:00.

Hours Per Week

28

Weekends

No

Compensation

$18.32+

Site Address

2690 Research Park Drive

City

Madison

Zip Code

53711