Experienced repair technician apple&android at FCB Wireless & Broadband Solutions LLC

Job Title: Experienced Repair Technician (Apple & Android Devices)

Job Type: Full-Time/Part-Time Company: FCB Wireless’s —- ### Job Overview: FCB Wireless is seeking a skilled and experienced Repair Technician specializing in Apple products, including MacBooks, iPhones, iPads, as well as Android smartphones and tablets. The ideal candidate will have a strong background in diagnosing, troubleshooting, and repairing a variety of hardware and software issues across these devices. In this role, you will play a key part in delivering high-quality repairs while providing excellent customer service. ### Key Responsibilities: – Diagnose and repair hardware and software issues on Apple devices (MacBooks, iPhones, iPads) and Android smartphones/tablets. – Perform repairs such as screen replacements, battery replacements, data recovery, and software troubleshooting. – Work with internal components, including motherboards, logic boards, and processors for advanced repairs. – Provide customers with accurate repair quotes and maintain thorough repair documentation. – Ensure all devices are repaired to the highest standards and thoroughly tested for functionality before returning to customers. – Maintain up-to-date knowledge of the latest devices, system updates, and common issues across both Apple and Android platforms. – Maintain a clean and organized workspace, including managing parts and tools inventory. – Offer excellent customer service, explaining technical issues to customers in a clear and friendly manner. – Adhere to company policies regarding warranty repairs and ensure compliance with all repair procedures. – Stay current with training on the latest repair techniques, tools, and technologies. ### Qualifications: – 2+ years of hands-on experience in repairing Apple and Android devices. – Certification in Apple repair (ACMT) or equivalent technical certification is a plus. – Strong knowledge of hardware and software troubleshooting across both platforms. – Experience with screen replacements, battery replacements, logic board repairs, and data recovery. – Proficiency with precision tools for working on delicate components. – Excellent communication skills with the ability to explain technical information to customers in simple terms. – Ability to manage multiple repairs simultaneously while maintaining high-quality standards. – Familiarity with data security protocols and handling sensitive customer information. – Ability to lift and handle various devices, including smartphones, tablets, and laptops. ### Preferred Skills: – Experience in micro-soldering and advanced logic board repairs is a major plus. – Knowledge of the latest iOS and Android updates and features. – Previous experience in a certified Apple repair environment or independent repair shop is preferred. – Strong attention to detail and problem-solving abilities. ### Benefits: – Competitive salary with potential for commission-based incentives. – Opportunity for growth and professional development within FCB Wireless. – Employee discounts on repairs and devices. – Ongoing training and certification opportunities to stay up-to-date with industry advancements. How to Apply: Interested candidates should submit their resume and a brief cover letter detailing their experience with Apple and Android device repairs to [Insert Contact Information]. —- At FCB Wireless, we are dedicated to offering the best in repair services and customer satisfaction. Join our team and be part of a growing company focused on providing cutting-edge technology solutions. Let me know if you need any further modifications!