Experienced Veterinary Customer Service Representative/Receptionist- Spruce Hill Veterinary Clinic - MA - Veterinary Innovative Partners

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative/Receptionist. The ideal candidate will be one who has previously worked as a CSR or support staff team member in a small animal veterinary practice, is able to multitask, comfortable answering phones and communicating with clients, and is an empathetic team player. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

About Us: 

Spruce Hill Veterinary Clinic is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the greater Springfield area.Our diagnostic equipment includes an in-house laboratory, digital radiography, and digital dental radiography. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care. Our doctors perform a variety of routine and advanced soft tissue surgeries and dentistry. All our patients undergoing anesthesia have pre-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled surgical technicians.   Our practice is open Monday 9 am to 5 pm, Tuesday 9 am to 8, Wednesday 9 am to 5pm, Thursday 9 am to 8 pm, Friday 9 am to 5 pm.  You can learn more about our amazing practice at http://www.sprucehillveterinaryclinic.com/index.php

Additionally, we have a well-established client followingand have been caring for generations of clients for over 40yrs.  We are well known within the community and have been voted "The Best Veterinary Practice" every year by our loyal clients for over adecade! 

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions.  This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance.  Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• Previous experience as a customer service representative/receptionist in a veterinary medical setting is preferred 
• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

➔ Salary range $19-$22/hr pending experience and skill set 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets