Expert Technical Writer – TS/SCI with POLY REQUIRED - Serco North America

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.

This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.

This position is contingent upon customer requirements and/or their approval.

Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success!

In this role, you will:

• Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
• Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
• Gather technical information, prepares written text
• Maintain a current internal documentation library
• Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
• Prepare and maintain operations documentation, user guides and manuals and technical publications
• Work with developers to produce quality documentation and training materials
• Work on all phases of documentation
• Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
• Prepare reports, responses, and briefings targeted to a wide range of audiences
• Coordinate layout and design of documents
• Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
• Under general direction, write technical copy for various types of documents for a program/project of similar complexity
• Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
• Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
• Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
• Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies
• Apply technical manual standard NSA DS-89 to work products
• Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract
• Work independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods
• Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required
• Review work products of others for compliance with technical manual NSA Data Standard (DS)-89

In compliance with state and local laws regarding pay transparency, the salary range for this role is $112,133.01 to $186,888.35; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

To be successful in this role, you will have:

• An active TS/SCI clearance with polygraph.
• U.S. citizenship.
• Eight (8) years as a TW in programs and contracts of similar scope, type, and complexity.
• A Bachelor's degree in a technical discipline from an accredited college or university.
  • A Master's degree may be substituted for two (2) years of experience, reducing the requirement to six years of experience. 
  • Four (4) years of additional TW experience may be substituted for a Bachelor's degree. 

If you are interested in supporting and working with our Maryland government customer and joining a passionate Serco team, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.