Exterior Trades Technician - The Big Fish Contracting Company

EXTERIOR TRADES TECHNICIAN

Are you looking for an organization that will value your individual skills and talent?

Ready to take your career to the next level by partnering with a company that will invest in your training and development?

Do you want to be part of an enthusiastic team that supports and encourages you?

Would you like to serve our local communities with enthusiasm and execute work at an industry-leading level?

Are you ready to join The Big Fish in providing excellent customer service & high-quality products to thousands of customers in Southwestern PA?
 

THE BIG FISH CONTRACTING COMPANY

Founded in 2015, with a mission to raise the bar in the residential roofing industry, The Big Fish Contracting Company has quickly earned the GAF Master Elite status and a local reputation for outstanding customer satisfaction.

Experts in exterior remodeling for single and multi-family properties, The Big Fish Contracting Company specializes in asphalt roofing, solar, siding, and seamless gutters. No job is too big or small for our highly skilled technicians, and every project is treated with the same level of care and urgency. The company has an established track record and maintains an A accreditation with the Better Business Bureau. (PA #119464)
 

COMPANY VALUES 

Our values form the foundation of Big Fish Contracting Company. They shape the way we operate, deliver on our Customer Promise, and how we work together to build a great company.  Every employee at Big Fish embodies the following Core Values:
 

• SERVE OTHERS.  We're team players who serve our communities with a smile, striving to create raving fans and bring value to every interaction. Customers, co-workers, and vendors come first.
• DO THE RIGHT THING. We practice honesty & integrity in all situations. From showing up on time to giving more than we take, we value our reputation & relationships.
• EXCEED EXPECTATIONS. People count on us to be professional. We respect process. Details matter. Organization is key. We share a genuine desire to succeed & do roofing like no one else.
• BE ENTHUSIASTIC. We have approachable personalities.  We value open communication & feedback.  We have fun growing & WOWing customers while remaining flexible & adaptable.
• PROMOTE HEALTH & WELLNESS. We are dedicated to ensuring the safety & well-being of all stakeholders, including customers, employees, and vendors, through prioritizing job site safety, promoting mental health, reducing our environmental impact, fostering emotional intelligence, and creating a positive & supportive work culture.

DUTIES & RESPONSIBILITIES

The Exterior Trades Technician plays a key role in the long-term success of The Big Fish Contracting Co. Responsibilities include inspecting, repairing, and performing maintenance on roofing, gutters, siding, and other exterior areas, communicating with homeowners and department leads about the status of work, being knowledgeable about brand products, and reviewing projects to determine the appropriate scope of work. Additionally, the Exterior Trades Technician is a brand ambassador, protecting the company’s reputation with customers and vendors, as well as current and future employees.

• Conduct detailed evaluations of client properties to identify necessary repairs or maintenance in roofing, siding, gutters, and related exterior areas.
• Effectively communicate with homeowners, providing clear explanations of service needs and procedures.
• Ensure all work complies with company standards and customer expectations, maintaining the integrity of exterior installations.
• Accurately measure, cut, and install materials, ensuring a secure and aesthetically pleasing fit around various structural elements.
• Diagnose sources of leaks and water damage, implementing effective solutions to protect property integrity.
• Identify & replace areas of client’s roofs, gutters, and siding that are damaged as a sustainable repair
• Asses attic spaces and properly install blown-in attic insulation
• Safely manage and operate ladders, scaffolding, and other necessary equipment, adhering to all safety protocols.
• Safely transport all materials to a variety of job sites throughout the day.
• Maintain up-to-date knowledge of all products and services offered, educating clients as needed.
• Utilize various software platforms for job tracking, customer communication, and project management.
• Effectively communicate with supervisor on job progress & reporting any problems related to the job.
• Effectively communicate with customers to explain work done to their home, answer questions, and ensure customer satisfaction to obtain a five star review
• Actively participate in team meetings, training sessions, and development workshops to enhance skills and team cohesion.

WORKING CONDITIONS

Outdoor Work Environment: Perform duties primarily in outdoor settings, under varying weather conditions including heat, cold, and precipitation.

Physical Demands: Handle physically demanding tasks, including lifting heavy materials, climbing ladders, and extensive fieldwork.

Safety Focus: Prioritize safety, using appropriate personal protective equipment and adhering to all safety guidelines and standards.

Travel Requirements: Travel to various job sites within the service area, requiring reliable transportation and flexibility in scheduling.
 

REPORTING

1. Report directly to the Department Lead.
2. Attend weekly Department meetings for updates on Scorecards, Rocks, To-Dos, and IDS (Identify, Discuss, Solve) current issues surrounding the customer service department.   

COMPENSATION

Wage Range: $25 - $35 per hour  Bonus & Incentives

BENEFITS

Comprehensive Paid Training: Embark on your journey with us with a thorough, paid training program that sets you up for success.

Career Advancement Opportunities: We believe in promoting from within, offering numerous paths to grow your career in the dynamic field of exterior remodeling.

Competitive Health Benefits: Benefit from a comprehensive health package, including dental and vision coverage, ensuring you and your family’s health and wellness.

401K Plan with Matching: Plan for your future with our robust 401K plan, featuring competitive company matching to boost your savings.

Paid Time Off (PTO): Enjoy well-deserved breaks with our PTO policy, designed to help you balance work and life effectively.

Ongoing Professional Development: Stay ahead in your field with continuous learning opportunities and professional development programs tailored to your career path.

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