F and B Front Line Supervisor - Masco Corporation

FandB Front Line Supervisor
We are seeking an experienced front line supervisor to join our team. In this role, you will be asked to perform a variety of supervisory functions. This starts with providing our guests with a consistently high-quality experience. To do this, you will need to motivate our staff and demonstrate superior customer service skills.
As a supervisor, you will also help our team meet its standards for quality and involve ensuring that all food health and safety requirements are met. Your job may also require you to hire new staff, train them, and create schedules that reflect the dynamic needs of the business.
Responsibilities:
- Assist in the hiring and training of new employees as well as the continuous training of existing staff
- Oversee both front operations, including cashier and bussing staff
- Maintain high-quality food standards
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Develop strategies for improving our customers experience
- Maintain inventory of all needed supplies
- Manage the work schedules of our restaurants staff
Requirements:
- High school diploma or GED
- Previous supervisory experience in the hospitality industry preferred
- Proven ability to work in a fast-paced setting
- Strong multi-tasking skills
- The physical ability to remain standing for long periods of time
- Exceptional organizational, communication, and customer service skills