F&B IHOP Kitchen Shift Supervisor - Kickapoo Lucky Eagle Casino

Reports to:

Sous Chef

Supervises:

Cooks

Job Summary:

Assists the Sous Chef with all areas of food production, sanitation, presentation, cost control, training of staff and organization of the different food operations.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
• Ensure that all prepared food products meet the established specifications and standards.
• Ensure proper levels of food are prepared based on forecasted needs and are prompt delivery to the designated outlets.
• Ensure the optimum levels of labor are used to perform the required level of production.
• Ensure standardized recipes are being followed.
• Responsible for complete set up, stocking, and service of assigned food outlets using specified methods during the assigned shifts.
• Complete required daily financial reports. Monitor inventory including par levels, rotation of products and assist with budgetary controls by following established cost containment standards.
• Communicate variances from standards expectations to cooks, station attendants and utility staff.
• Maintain a sanitary, neat, clean, organized, safe and comfortable environment for team members and guests.
• Review menu items and makes changes as directed by Chefs.
• Ensure that kitchen equipment is handled safely and with reasonable care.
• Report any injuries immediately and practices proper hand washing and sanitation rules.
• Report defective equipment or safety hazards immediately to Chefs.
• Give direction to the Head Cooks and follows up on duties.
• Prepare dishes/food items for special events.
• Ensure food items are appealing, tasty and creative. Conducts food spot testing and auditing for quality, presentation and portion control.
• Assist Chef with annual budget process and make recommendations with regards to staffing, menu items, training and kitchen equipment.
• Ensure all kitchen staff adheres to safety and sanitary rules, regulations, and standards according to health department and risk management.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with property established Anti-Money Laundering policies.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Minimum of four (4) years progressive experience in hotel, resort, casino or high-volume restaurant.
• Culinary Degree, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Back of the house, casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.