F&B Operations Manager - Omni Hotels & Resorts

Overview

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a F&B Operations Manager for the beautiful new Barton Creek Resort & Spa! 

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023

To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. The F&B Outlets Manager is responsible for managing Nopales Resraurant, Room Service, and may assist in other retail or F&B outlets as needed. The Manager is expected to work with staff to create an exceptional customer experience and strive to resolve difficult problems that arise with guests, associates, and the hotel operation while keeping a fun engaging environment.

Responsibilities

• Consistently ensures the maximum guest experience in Nopales Restaurant and Room Service department. 
• Monitor dining rooms seating availability, service, safety, cleanliness and well being of restaurant outlets. 
• Responsible for hiring, scheduling, ordering according to the needs of the overall hotel operation
• Drive supplemental offerings during busy times and have a strategic plan in place
• Supervises the floor staff during operation
• Ensures that service personnel follow guest engagement service scenarios
• Monitors timing of guest experience
• Handles all guest complaints to the guests’ satisfaction
• Maintains consistency in the operation
• Familiar with clients so that there is a constant recognition of all repeat guests
• Maintains the physical atmosphere and cleanliness of the restaurant
• Ensures the staff’s uniforms and appearance meet Omni Hotels & Resorts policy and standards
• Constantly performs positive up-selling techniques with service staff
• Stay on the floor during peak hours. 
• Teaches and trains to our service standards. 
• Knows and adheres to all company policies and procedures
• Knows emergency procedures
• Performs any and all other duties assigned and/or required by management
• Responsible for restocking, ordering, and maintaining inventory in all areas

Qualifications

• Must have two or more years of management experience in a similar, high quality Food and Beverage establishment. 
• Must have a flexible schedule and is required to work a variety of shifts including morning and evenings, as well as, weekends and holidays
• Must have experience in budget control, inventory, training of personnel, problem resolution, decision making, and multitasking

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.