Facilities Coordinator - ABM Industries

Overview

Pay: $25-28/ hourly

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Shift: TBD

Benefit Information: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.

Responsibilities:  

• Drives the operational processes for work order management and service partner follow up. 
• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities. 
• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed. 
• Works with Managers or Trade Specialists on resolution of problems. 
• System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities. 
• Works with client and service provider personnel to maintain and troubleshoot system access and usability. 
• Provides required reporting, data, and dispatch updates for assigned client(s). 
• Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing. 
• Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations. 
• Supports Digital & Technology development by providing user acceptance testing for system  
  releases. 
• Support successful operations consistent with ABM policies, programs, procedures, systems  
  and guidelines. 
• Monitoring and controlling of operatives to ensure completion of tasks to a high standard. 
• Completing paperwork. 
• Communicating with Line Manager. 
• Training of staff and upkeep of records. 
• Ensuring the time and attendance monitored and completed for payroll each month. 
• Prioritize calls based on severity and availability of appropriate service tech. 

Qualification:  

• Knowledge of customer service principles and practices. 
• Proficiency with Google suite and Google products.
• Validated professional verbal and written communication skills. 
• Familiar and comfortable making outbound calls. 
• Good communication skills both verbal and written. 
• Smart clean appearance. 
• Can work as part of a team as well as working alone. 
• Proactive/can do attitude to work. 
• Candidates must be punctual, trustworthy and have a good eye for detail.