Facilities and Maintenance Manager - Keystone Management LLC

Have you ever been part of a community or visited a community where you felt like you
belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to
the community. The people were warm and inviting. Everyone was willing to help everyone.
There were challenges, but collectively that community was always able to overcome them. You
always felt respected, safe, and protected. The community environment created happiness every
time you entered it. Imagine being a part of this community experience every day. Now make it
your reality and come join our Keystone team.

Our company was started with the intent of changing the world, one world at a time. Let us
change your world.

We work hard AND we Play hard.
We surround you with the BEST people.
We provide you with the BEST benefits.
AND you even get your birthday as a paid day off.

Let us help Change Your world.

JOB SUMMARY

The Facilities and Maintenance Manager is responsible for overseeing the day-to-day operations and management of various client accounts for Keystone Management.  The role handles client service requests per the scope of work outlined in the agreement and serves as an advisor to clients regarding projects, tasks, and operations, which may require working evenings and weekends as needed.

Location:  Ronald Reagan National Airport
Monday through Friday 8:00 am - 5:00 pm
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Birthday off
• Referral program
• Tuition reimbursement
• Vision insurance

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Management

• Managed a minimum of 3 facilities concurrently totaling more than 250k SF combined.
• Lead a team of a minimum of 15 technicians.
• Communicate daily with Keystone leadership; provide weekly project status updates.
• Ensure accurate and timely submission of labor hours to appropriate personnel.
• Monitor, prepare, and submit reports on project progress, problems, and solutions.
• Implement and manage project changes and interventions to achieve success.
• Check emails and follow up with clients to ensure satisfactory issue resolution.  
• Ensure timecards are accurate and submitted to the appropriate payroll personnel on time. Advise HR of payroll discrepancies. 

Project Management

• Generated organic growth exceeding at a minimum of 3% of the total annual billing.
• Managed commercial MEP infrastructure.
• Oversees installation of equipment and components for projects.
• Provide technical guidance and conduct inspections to ensure proper maintenance and support of building systems (mechanical, electrical, plumbing, HVAC, safety, waste management).
• Manage facility assets and provide recommendations based on life cycle.
• Manage contractors to ensure adherence to contracts; specifications and schedules.
• Manage client relationships, coordinating maintenance, repairs, security, janitorial services, waste removal, landscaping, snow/ice removal, and overall facility and property management.
• Identify opportunities for improvement of the facility and the facility maintenance program.
• Procure and transport equipment, materials, and supplies for local accounts.
• Capture before and after work photos. Provide to the Account Director on a weekly basis.

Client Relationship and Vendor Management

• Establish and maintain positive relationships with clients, partners, and vendors.
• Consistently received customer/client satisfaction survey scores of a minimum of 80%.
• Visit multiple client locations during business and non-business hours, including evenings and weekends as requested.
• Serve as on-call point of contact.
• Validate periodic task requirements with clients and ensure proper resource availability.
• Interact with clients to obtain feedback, troubleshoot problems, and address concerns.
• Complete periodic facility walk-throughs to identify needs and concerns.
• Coordinate with vendors to complete periodic services.
• Respond to client requests/problems in a timely and courteous manner.

Financial Management

• Control project expenses, supply orders, equipment, and overall site inventory; submit receipts and invoices.
• Manage operating expenses within a 3% variance.
• Manage and present P&Ls.
• Ensure projects are completed on time, within budget, and aligned with master plans and schedules.
• Monitor account budgets, forecasts, and expenditures to optimize resource allocation.
• Generated cost savings of at least 5% of annual billing.
• Collaborate with finance and accounting teams to ensure accurate billing, invoicing, and financial reporting.
• Manage expenses; submit itemized receipts monthly to the Account Director.

Risk Management and Compliance

• Ensure compliance with company policies, procedures, and industry regulations.
• Maintain a site with 0 incidents for a minimum of 2 calendar years.
• Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies.
• Address any compliance or regulatory issues in a timely and effective manner.
• Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)
• Ensure completion of company issued safety programs.

KNOWLEDGE, SKILLS AND EDUCATION

• Bachelor’s degree in business, facility management, engineering or building construction or a combination of education and equivalent experience.
• Certified Facility Manager (CFM) or Facility Management Professional (FMP) preferred.
• Advanced level of understanding and experience in electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.
• 7-10 years of facility management experience.
• Advanced skills in Microsoft Office, with heavy emphasis on PowerPoint and Excel, CMMS, and Construction Management Software.
• Proficient with CMMS systems with 95% compliance rate per the SLA.
• Minimum of 5 years of experience in mentoring, guiding and directing employees in a similar job group.
• Proven interpersonal skills, including the ability to communicate in oral and written forms effectively and efficiently, sufficient to exchange or convey information and to give and receive work direction.
• Excellent critical thinking and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues.
• Strong organizational skills, ability to multi-task.

SUPERVISORY RESPONSIBILITIES/LEVEL OF SUPERVISION

• Manage and supervise 1st, 2nd, and 3rd shift technicians, Responsible for training, development, and work assignments.
• 24/7 Operation. 
• Conduct performance appraisals; reward and coach employees; discipline adhering to Keystone policies; address employee issues promptly.
• Proven ability to manage by influence and ability to build and maintain credibility.
• Receives general direction as to goals and the achievement of those goals.  Evaluated based on the successful performance of essential job duties and responsibilities and achievement of goals. 
• Participate in the interview process; assist with the selection of new employees for the team; onboard and train employees as needed.

ATTRIBUTES FOR SUCCESS

• Establish and maintain effective client rapport for a mutually beneficial business relationship.  Ensuring the highest level of professionalism.
• A commitment to continuous improvement and professional development.
• Practice ownership, take accountability, and can manage own work, prioritize tasks, and deliver quality results on time and with limited supervision.
• Ability to work in a fast-paced environment and build and maintain collaborative working relationships.
• Ensure the smooth operation of the technician team by creating a culture of efficient execution.
• Create an environment in which employees thrive by prioritizing safety; respect and clear expectations.   
• Work collaboratively with others, share information, communicate clearly and professionally with leadership, team, clients, and vendors.
• Effectively manage multiple interactions and projects simultaneously.
• Relationship and network builder
• Adept at conflict management
• Decision maker
• Critical thinking and problem solving
• Self-motivated
• Patience
• Positivity
• Innovative
• Prepared and calm under pressure.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
This is a full-time position, 40 hours per week, with additional hours, as needed, to address the needs of the customer.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/physical requirements of the job.  Additional requirements are as follows:

• Ability to stand for long periods
• Ability to walk long distances within the airport
• Ability to walk on level, uneven and slippery surfaces
• Ability to frequently reach, twist, turn, kneel, bend, squat and stoop
• Ability to operate office equipment, computer and tools
• Correctable vision and hearing
• Ability to regularly lift, drag, carry and push equipment, tools and supplies up to 50 pounds
• Ability to climb ladders
• Ability to function in high-pressure situations
• Ability to drive a vehicle
• Exposure to mechanical, electrical and noise hazards
• Exposure to inclement weather conditions
• Flexibility to be present for all shifts to support the team and/or building as needed.

OTHER REQUIREMENTS

• Pass a Keystone Management, LLC background check.
• Pass a Federal Aviation Administration background check.
• Pass the Ronald Reagan National Airport SIDA badge and drivers test within two (2) tries.
• Pass a driving history check.
• Possess a current driving license.

This position is located in Arlington, VA. Keystone Management, LLC is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

Upon receiving contingent offer of employment, selected candidate must comply with the following as a condition of employment:

CANDIDATE MUST SUCCESSFULLY PASS BACKGROUND AND DRUG SCREENS, AND MOTOR VEHICLE CHECK (MVR).

EOE Statement:
Keystone Management, LLC is an Equal Opportunity/Affirmative Action employer.  It is our policy to employ qualified applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, genetic information, or other protected status. 

E-Verify Company Information:
KEYSTONE MANAGEMENT, LLC participates in the Federal Government E-Verify Program which is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Federal law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Keystone Management, LLC participates in the web-based program, E-Verify (Employment Verification), to fulfill this requirement. When necessary, information will be provided to the Social Security Administration (SSA) and, if necessary, The Department of Homeland Security (DHS) from your DHS Form I-9 to confirm work authorization.
Company ID. 1642277 Registered Since: February 14, 2021
Federal law requires identification and eligibility verification prior to employment. Males 26 and under must provide proof of selective service registration.

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