Facility Coordinator (Ohio) - Pleasant Valley Corporation

FACILITY COORDINATOR

Join one of the nation's rapidly expanding leaders in

Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage.  Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER an exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement! 

Job Details

Full-Time

Available Shifts:

• 1^st Shift, 8:30a – 5:00p, M-F (Medina, Akron, or Independence, OH)
• 2nd Shift 11:30a-8:00p M-F (Medina, Akron, or Independence, OH)
• 4 x 10-hr shifts, Weds-Sat, 1:30p-12a (Medina only)

Work Location: Onsite – Medina, Akron, or Independence, OH

Division: Facilities Management

Job Purpose

We're seeking multiple Facility Coordinators to help address and resolve nationwide facility-related maintenance issues by coordinating between clients and service vendors.

Responsibilities

• Respond promptly to client maintenance requests through PVC Connect software via email and phone.
• Create work orders, solicit bids/proposals, and assign service agreements to subcontractors and vendors.
• Use PVC Connect to identify, select, and schedule service providers; source new vendors when needed.
• Communicate work order details, review service quotes, and obtain approval for cost estimates; negotiate service rates.
• Maintain continuous communication with vendors, document project progress in PVC Connect and Customer Portal, and follow up to ensure customer satisfaction.
• Track the status of each work order, expedite and resolve outstanding services, and ensure timely and quality service delivery.

Requirements

• Strong multitasking abilities, including handling phone calls, typing, and computer work simultaneously.
• Minimum one year of experience resolving client issues in commercial facilities/property management, a fast-paced service business, or a customer call center.
• Successful track record in telephone-based customer service roles.
• Proficient computer skills, including CRM software use, data entry, documentation, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Do YOU have these qualities?  Apply now to explore a fulfilling career with Pleasant Valley Corporation!