Family Housing First Case Manager - Action Inc.

Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on!

Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Housing Services team as a Family Housing First Case Manager

Action Inc. is about helping people and changing lives. We're dedicated to empowering individuals and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. Our mission is to advance economic equity and foster a thriving community on Cape Ann and beyond.

Job Summary: The Family Housing First Case Manager (HFCM) provides home and community-based case management support to families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies.

Hours: Monday - Friday, 9:00 AM to 5:00 PM, NON-EXEMPT

Benefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties/Responsibilities:

• Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).
• Assess client needs to determine the resources required to ensure comprehensive service delivery.
• Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.
• Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.
• Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.
• Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
• As needed, transport clients to medical appointments, local food pantry, etc.
• Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
• Work cooperatively with landlords where clients are residing.
• Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.

• Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.
• Maintain client confidentiality and adhere to all program policies and procedures.
• Provide and maintain therapeutic boundaries and a professional relationship with clients.
• Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.
• Ensure clients are treated with dignity and respect.
• Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements.
• Perform other job-related duties as assigned

Required Skills/Abilities:

• Ability to work with clients in crisis and those actively engaging in substance use.
• Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety.
• Must also possess a high degree of skill using Microsoft Office products and internet resources.
• Reliable, responsible, highly organized, and willing to take initiative.
• Excellent organizational, interpersonal, and communication skills.
• Second language a plus.

Education and Experience:

• BS degree in Human Services or related field or three years of relevant work experience.
• Must have a valid driver's license and reliable transportation.

Physical Requirements:

• Must be able to lift, move and carry 10 lbs