Family Service Supervisor - Northstar Memorial Group

NorthStar is seeking a dynamic Family Service Supervisor (Sales) to lead the sales team at Restland of Dallas in Dallas, TX (Dallas County). Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.

NorthStar is ranked one of USA Today’s Top Employers to Work For three years running and ranked one of Selling Power’s Top 50 Companies to Sell For, we offer sales careers that reward your impact on others and provide income potential to transform your own life.

Our team enjoys:

• Unlimited Earning Potential: Benefit from a commission-based income that rewards your sales performance
• Community Support: Assist families by providing guidance and support for their final life celebrations
• Career Advancement: Access growth opportunities within our extensive nationwide network
• Stable Industry with Comprehensive Training: Receive effective training for a successful career in a stable industry, whether you’re new or experienced

In this role, we are looking for:

• Creative, Compassionate and Caring: Working every day to offer a caring hand, open heart, and extending the opportunity for our clients to celebrate the life of their loved one
• Effective Leadership: A strong leader who leads by example, provides supportive leadership and appreciates the value of each team member, and can inspire their team to exceed their goals with passion and dedication
• Initiative-takers: Consistently looking for innovative ways to drive sales, deliver exceptional customer service through consultative alliance, and an innate hunger for continuous learning and development

Responsibilities:

• Manage, direct, and assist in the initial and continuing training and performance management of assigned sales advisors
• Conduct daily team meetings to review new sales and provide coaching for any development concerns that may arise
• Ensure daily prospecting occurs and that each sales advisor schedules the minimum number of pre-need sales presentations per week
• Observe each sales advisor's pre-need and at-need referral presentation and assist in the perfection of such presentation
• Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results
• Report to the sales manager daily for direction setting and unit status report

Qualifications

• 4 or more years of solid sales experience
• Experience closing and securing the sale
• At least one year of experience in a leadership role
• Effective communication skills
• Current and valid drivers license with a clean driving record
• Pre-employment background and driving record

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.