Family Services Manager - YWCA Metropolitan Chicago

POSITION TITLE: Family Services Manager STATUS: Exempt, FT GRADE: 5

DEPT: Youth and Family Potential PMC PROGRAM: Head Start SALARY: $70,000/yr

REPORTS TO: Head Start Family Services Director SUPERVISES: Family Advocates/ERSEA Specialist

SUMMARY: Plans, organizes, represents, and implements the Family and Community Partnership service area under the general direction of the Family Services Director

COLLABORATES WITH: Early Childhood Services Team, Child Care Partners, Families

ESSENTIAL responsibilities:

· Maintains a thorough knowledge of Head Start policies and procedures, stays up to date on changes to federal and state regulations

· Maintains a thorough knowledge of other State and Federal early childhood programs

· Maintains effective communication between Grantee and Partner Sites

· Supervises Family Advocates to ensure full enrollment at partner sites, implement individualized Family Partnership agreements with parents, and supports systems to ensure children’s health requirements are met

· Supervises ERSEA Specialist to ensure requirements efforts support enrollment, as well as tracking of attendance to meet federal requirements

· Acts as a community liaison for the YWCA and Early Childhood programs

· Coordinates and monitors through collaboration with data team, services performed by the Family Advocates to ensure the areas of family well-being, community partnership, family engagement and family goal setting are being implemented in alignment with the Head Start Performance Standards.

· Monitors ongoing reports of data through use of the database and ensures accuracy and deliverables are met

· Engages with community stake holders to develop partnerships that support the needs of families

· Meets requirements of the Head Start performance standards

· Coordinates with other YWCA program leaders to ensure the needs of all families are met

· Becomes familiar with Parents as Teachers Parenting Curriculum and monitors it’s implementation and approach with staff, partners and families.

KEY DELIVERABLES:

• Meets or exceeds deliverables stated in Head Start contract
• Effectively meets budget projections and in-kind requirements
• Ensures data and reporting is entered accurately and on time
• Hires and provides oversight of staffing
• Actively participates in YWCA events and activities
• Builds and fosters relationships with key stakeholders and partners
• Maintains a strong understanding of Head Start and other state and federal childhood programming regulations
• Coordinates with other key YWCA programs including CCAP, Tummy and Economic Empowerment

NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate. Participate in ongoing YWCA events and activities.

OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task or other assignment.

QUALIFICATIONS:

· Fluent in written and spoken English required; Bilingual in written and spoken Spanish preferred

· Experience in human services program management, including program planning, operations & evaluation, and the use of management information systems

· Ability to pass a health examination and a criminal background check

· A demonstrated ability to work independently, while prioritizing and managing multiple assignments simultaneously as needed

· Must be able to travel

· Ability to work nights and weekends as needed

· Well-developed problem-solving, communication skills

· Ability to adapt to change

· Ability to work collaboratively with individuals from various education, socioeconomic, and cultural backgrounds

· Thrives in an environment in which collaboration, partnership, and empowerment are the key cultural elements

Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.

EDUCATION REQUIRED: Bachelor’s degree or equivalent in Early Childhood Education, Child Development, social welfare, public administration, or one of the social sciences/Masters preferred.

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WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations may be made for an incumbent to meet the essential responsibilities of the position.

WORK SCHEDULE: Monday – Friday, 8:00 – 4:00 this position may require work on some evenings and weekends. schedule can vary depending on the needs of the agency.