Family Smiles - Patient Services Representative - BrookBeam Dental

Our busy family dental practice in Poughkeepsie, NY, is seeking a personable and organized Patient Services Representative to join our dedicated team. In this role, you’ll be responsible for managing patient appointments, communications, and front-office tasks to ensure a smooth, positive experience. If you have excellent communication skills and a passion for patient care, we’d love to have you join us!

Position Details:

Location - Family Smiles (Poughkeepsie Location)

Address - 2 Davis Ave, Poughkeepsie, NY 12603

Full Time - Mon 7:45am - 5:00pm, Tuesday 7:45am - 6:00pm, Wednesday 7:45am - 1:00pm, Thursday 7:45am - 5:00pm, Friday 7:45am - 5:00pm

Salary - $18/hr - $24/hr

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:

• Health Benefits
• 401K with profit sharing contribution
• Sick Days, Paid holidays, PTO
• Tuition reimbursement

As a Patient Services Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.