Family Specialist - Services For The Underserved, Inc.

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Position Overview

I. SCOPE OF ROLE:ACT is an evidence-based, recovery-oriented mental health service delivery model that utilizes amulti-disciplinary team approach providing intensive outreach-oriented services to individuals with severe and persistent mental illnesses and co-occurring disorders. Utilizing a client-centered approach, the Family Specialist has the lead responsibility for integrating family goals; restoring and strengthening the individual’s unique social group and family relationships. Providing at least 80% of services in the community, the family specialist will work with a team of mental health clinicians to assist individuals in achieving their meaningful goals and independence.

II. ESSENTIAL DUTIES & RESPONSIBILITIES:Clinical Skills• Assumes lead responsibility within the multi-disciplinary team for integrating wellness goals, and serviceswith the task of all team members and for providing wellness psycho-education individually and in groups, when clinically indicated.• Provides clinical services that are client-centered, trauma-informed, recovery-oriented, evidenced based,anti-racist, and gender-responsive.• Advocates for the rights and preferences for individuals within the ACT program.• Attends and participate in daily team meeting to discuss individual’s case management and clinical needs.• Involves family and significant others in the individual’s treatment with the team.• Assess the nature of family and social relationships as well as design interventions required to promoteprogress towards familial and social wellness.• Facilitate family psycho-education group/sessions to help individual’s families and/or support networklearn and have better understanding of mental diagnosis and treatments to support the individual service toward recovery.• Lead the discussion as well as associated interventions around family issues and incorporate findings intoservice plans.• Completes family needs assessments by identifying history, current relationships and supports, andimmediate needs and recommend treatment objectives for the individual’s service. • Provide family conflict resolution strategies

Data and Accountability• Provides 80 percent of treatment contacts in the community, including leading groups when clinicallyindicated.• Ensures all documentations are completed in a timely manner and remain in compliance with agency andOMH regulations.

• Ensures that all progress notes are completed within 24-48 hours of the delivery of service.• Completes documentation including, but not limited to, initial comprehensive recovery-oriented treatmentplans and 6 month review plan to show continued progress and/or barriers, 6 month comprehensive assessments, 30 day intake paperwork, and psychosocial.• Provides 24-hour crisis intervention on-call services, on a rotating basis.• Able to effectively collaborate with staff across the agency.• Coordinate services with other specialist on the ACT Team, i.e. Psychiatrist, Substance Use Specialist,Employment Specialist, Nurse.• Follows-up on any aftercare/recommendations for treatment. Escorts/ accompanies individual as needed onappointments (medical, psychiatric, substance abuse).

Compliance• Participates in team meetings, in-service trainings, and in compliance with all online required trainings.

• Maintains accurate and up-to-date records, including but not limited to, progress notes, service plans/6-month reviews, assessments, and contact logs- and remain in compliance with agency, OMH and AOT regulations.• Maintains good status in regard to completion of in-service and online trainings.• Ensure all documentation is completed in a timely fashion• Communicate pertinent consumer and operational information to the Team Leader and Senior management • Assists in the planning, developing and implementation of goals and training to further develop participantsskills.• Responsible for reporting and documenting all incidents to Team Leader within 24 hours.

External Relations• Maintain relationships with outpatient programs, housing programs, as well as continuing to buildrelationships with organizations that may be able to assist SUS consumers who need other services.• Models appropriate behavior. Represents the organization in a positive and appropriate manner to outsideresources.• Attend case conferences and coordinate discharge planning with hospital.• Performs other duties, consistent with the goals and objectives of the program, as directed by TeamLeader.

Qualifications

Required

• Bachelors and/or Master’s degree in social work, psychology, rehabilitation counseling, or a relatedfield – degree is dependent on program credentials needed based on current ratio• Must have excellent verbal, written and interpersonal communication skills• At least two years of experience in human services; clinical experience in crisis assessment andtreatment• Experience working with individuals with serious mental illness, and/or co-occurring substance usedisorders.• At least one year of experience working in human services with individuals with serious mental illnessand experience in work with families• Experience understanding family systems based on diversity of cultural and ethnic backgrounds.• Experience understanding various evidence-based models and theories pertaining to psycho-education,motivational interviewing, serious mental illness and recovery.• Must be reliable and able to work independently and understand the importance of maintainingconfidentiality

Microsoft Office and Outlook.

Preferred

• Proficient in computers, MS Word/Excel/teams, Zoom/Webex, as well as the ability to type at least 60WMP.• Bilingual in any language is a plus, but not required.• Strong clinical skills and knowledge base of clinical care standards.• Strong organizational skills and timely follow-up to manage complex tasks associated with providing. • Self-motivated while also being a team player.

SUS IS AN EQUAL OPPORTUNITY EMPLOYER

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting sus.org.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

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